Del Webb Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.
Read all 382 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Jacksonville-St. Augustine Area
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Customer Reviews
Shoddy Finish workmanship - production home
- James D.
- Verified HomeBuyer
- March 02, 2023
- Yulee, FL
Delm Webb has a great reputation but the workmanship and fitgnish work especially is terrible. Production houses have subcontractors with little or not Q/c except the customer service reps who are responsive and well intentioned but overwhelmed. If you want to live in a home being adjusted to various issues, things will eventually get done. Not fun at age 77 with some health issues. BUT still glad we bought just disappointed with initial work
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 2
Home buying experience
- Vitaliy C.
- Verified HomeBuyer
- February 02, 2023
- Jacksonville, FL
Quality of construction is very low, overpriced and low control of process, a lot of waste of material. Good looking models and beautiful community attract me to this place. Convenient location.
Total Score 4
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Del Webb - sales experience was good, however response to quality control/warranty
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Jacksonville, FL
sales experience was good, however response to quality control/warranty issues was not good.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Leonira
- Leonira M.
- Verified HomeBuyer
- August 30, 2023
- Ponte Vedra, FL
The sales person did not listen to my needs, I believe she is not longer with the company, as mentioned on my last review I paid $ 700 to upgrade the sanitary bowl and I got the ugliest bowl with wooden top that does not close automatically and already have a ship on it, the bowl that I wanted cost last then $ 250 at home depot The sprinkler is the worst, the plants & grass is dying and water runs twice a day on the wrong directions, what a waist of water & money Suggestion, when on last stages of completion you should allowed the buyers to review the house to check if there is any ...
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 4
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Great Neighborhood, Beautiful house
- Nancy A.
- Verified HomeBuyer
- May 24, 2023
- Jacksonville, FL
The experience was fine but the workmanship is not what one would expect for a home in this price range.
Total Score 4
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
New home
- Kathleen T.
- Verified HomeBuyer
- April 05, 2023
- Jacksonville, FL
Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave
Total Score 4
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
I’m fed up!
- Stephen K.
- Verified HomeBuyer
- July 05, 2022
- Jacksonville, FL
Three weeks ago it was reported by the construction manager that my gutter downspout diverter was not installed. He sent a message to have this issue address. As of this day it has not been resolved. The soil is being washed out from underneath my lanai and from underneath the sod. The sod looks fine until it is stepped on. I further reported that it is now unsafe. Someone can break an ankle or a leg and the potential for structural damage is not far off. I received a don’t worry the column is sunken. I want my new home repaired. NOW!! If Pulte wants a better review then take care of this.
Total Score 4
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Diane
- Diane J.
- Verified HomeBuyer
- May 18, 2023
- Yulee, FL
The finish work was probably the worst I have experienced. They didn't finish the items prior to closing. Doors are damaged, stove burner doesn't work, dishwasher had problems etc. There are several items not completed and it is a nightmare trying to get them back in.
Total Score 4
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Del Webb - Oversight of construction is minimal.
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Ponte Vedra, FL
Oversight of construction is minimal. Poor quality. Production homes that are constructed too quickly. High price for low quality materials.
Total Score 4
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Erik Williams response was immediate when needed
- Rosanne L.
- Verified HomeBuyer
- October 30, 2021
- Ponte Vedra, FL
Once I got a new project manager, the build ran smoothly with constant communication which I so appreciated.
Total Score 3
Quality 3
Trustworthiness 4
Value 5
Responsiveness 5
Sales team and final walk through manager were on point and very professional.
- Douglas H.
- Verified HomeBuyer
- September 07, 2024
- Ponte Vedra, FL
There were too many different people involved in the Pulte Mortgage process from start to finish. We love the home and the community.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Great people
- James L.
- Verified HomeBuyer
- May 04, 2022
- Ponte Vedra, FL
Everyone that I've dealt with has been friendly, courteous and professional. Ben Haley, Kerry Fulford, and Priya Patel have been great to work with. Lots of issues but I blame that on problems that are outside the control of the builders. That being said it was still a stressful and difficult time, glad to be in my home however.
Total Score 3
Quality 4
Trustworthiness 5
Value 2
Responsiveness 5
Learning how it Works
- Ricky W.
- Verified HomeBuyer
- September 07, 2024
- Yulee, FL
We had a bad experience with the PULTI Mortgage rep while working on financing. He would never call us back or answer questions. Then when it was getting close to the closing, the closing company actually was able to get everything figured out. Thank Goodness! Learning all the different websites and how to enter complaints/work request took us a bit. (still learning). This is the hardest thing. We have had plants die. They replaced some prier to move in , only to have some die again. They are scheduled to replace them at earliest convenience. (Rain stopping them) We put in a ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Satisfactory
- Susan F.
- Verified HomeBuyer
- December 20, 2023
- Ponte Vedra, FL
Headquarters presented the largest problem. No coordination amongst different departments. Had to provide the same documentation to each department a number of times.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
Communications not accurate
- James H.
- Verified HomeBuyer
- September 27, 2023
- Yulee, FL
It was obvious it was not going to be completed o time, but they would not give me an accurate date until I made a lot of noise. I lived in a previous Del Webb and everything seemed just a little better. While the house was as agreed, it seems that every corner was taken to minimize costs. Quality of the materials were not as expected. Nothing wrong, but not up to the Del Webb standards.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Tried to keep to the closing timeline as much as possible.
- Michael B.
- Verified HomeBuyer
- January 13, 2023
- Jacksonville, FL
Don't rush the builder but encourage staying on task without cutting corners.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
New home owner.
- Jayant P.
- Verified HomeBuyer
- October 05, 2022
- Jacksonville, FL
overall it is great. Some questions and fixing irregularities takes lot longer than expected.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Love the Nocatee area. Del Webb purchase was a challenge!
- Richard A.
- Verified HomeBuyer
- July 12, 2022
- Ponte Vedra, FL
Nocatee Del Webb is a sweet spot in NE Florida! Because of that it was rather frustrating to purchase and build. After a very long process… I have to say we’re very happy with our new Del Webb home!
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Del Webb - Lots of issues with being blocked in and not able to get in and
- Anonymous
- Verified HomeBuyer
- November 12, 2019
- Ponte Vedra, FL
Lots of issues with being blocked in and not able to get in and out of my driveway.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Slow to respond.
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Ponte Vedra, FL
Very poor construction quality. Crooked walls, crooked window frames. Inconsistent caulking.
Total Score 3
Quality 2
Trustworthiness 4
Value 4
Responsiveness 4
Ratings mirror the experience.
- Suzanne B.
- Verified HomeBuyer
- October 04, 2023
- Yulee, FL
The ratings mirror the experience. Personnel very nice & try hard. Building specs not as nice.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Del Webb - The trim carpentry was poor in some spots.
- Anonymous
- Verified HomeBuyer
- December 08, 2020
- Ponte Vedra, FL
The trim carpentry was poor in some spots. The paint job and chaulking was sloppy. The final cleaning was just OK certainly not real thorough.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Well Done
- Rosario P.
- Verified HomeBuyer
- November 06, 2019
- Ponte Vedra, FL
The quality of workmanship is excellent. And the price is reasonable. The Pulte Field Manager is exceptional and responds to any concerns/complaints. There was one issue. I do not believe the sales representative was upfront with us before closing. He did not let us know there would not be a refrigerator included in the price of the home. Even the sales brochure implied there would be a refrigerator. Some would say we should have known a refrigerator would not be included. However there is no need to obscure this fact from new buyers. Let's have full disclosure.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 4
It is what it is
- Alan N.
- Verified HomeBuyer
- October 09, 2019
- Ponte Vedra, FL
Our house project manager was an A+. Other than that Average is what it is
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
not so happy
- Gerald G.
- Verified HomeBuyer
- March 19, 2019
- Ponte Vedra, FL
Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.
Del Webb responded:
We're so disappointed to hear you're not happy with your home and we apologize for the issues you encountered. If you'd like to discuss this further, you can reach us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
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