Del Webb Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About Del Webb.
Read all 331 verified reviews from homeowners that built a new home with Del Webb in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 4.1 out of 5 stars in Raleigh-Durham-Chapel Hill Area
331 Reviews in Raleigh-Durham-Chapel Hill Area
Del Webb in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
GET EVERYTHING IN WRITING BEFORE YOU SIGN!!!
- Denise M.
- Verified HomeBuyer
- May 10, 2024
- Clayton, NC
Our project supervisor, Zach, has been WONDERFUL. If he can get things done, he absolutely does; if he can't it's because "his boss", "Pulte", has his hands tied. Our landscaping/grading of back yard is a mess - you can't grow grass on clay whether you water it or not. You can't walk on the lawn there are so many rocks underneath; I'm afraid I'm going to twist my ankle. The side of the house is pitched so steep you can't walk on that either. We are supposed to have a retaining wall and fence on the bottom of the "cliff" of our back yard and don't. Pulte representative(s) are blaming the ...
Del Webb responded:
Hi Denise, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP 
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Very bad experience
- Andrew B.
- Verified HomeBuyer
- October 23, 2020
- Wake Forest, NC
We have experienced problem after problem and Pulte ignores us and is unresponsive.
Del Webb responded:
We are so sorry to hear that our team has not been responsive to your concerns. We would like to make leadership aware and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Del Webb
- Anonymous
- Verified HomeBuyer
- October 26, 2023
- Clayton, NC
Builder is inflexible. Talk about quality process but it is anything but. The house itself is solid but the finish work is terrible. Lots of promises not followed through. Lack of coordination and poor scheduling process. Multiple things not done correctly the first time. Too many unskilled workers and inconsistencies.
Del Webb responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very poor workmanship, floors damaged, doors damaged no shelving in linen closets
- Anonymous
- Verified HomeBuyer
- July 17, 2023
- Fuquay Varina, NC
It was not worth the price, very different from the models
Del Webb responded:
We are sorry to hear that you are experiencing concerns with your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Reconsider buying a Delwebb home knowing what I know now we certainly
- Richard P.
- Verified HomeBuyer
- March 09, 2022
- Wake Forest, NC
Reconsider buying a Delwebb home knowing what I know now we certainly would.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible workmanship, terrible communication, terrible follow-up to issues
- Kathleen T.
- Verified HomeBuyer
- February 22, 2022
- Fuquay Varina, NC
Buyer Beware....they tout themselves as a quality builder, but they are not.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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