Highland Homes Reviews

First off, the sales Experience was TERRIBLE. I was all about what they couldn't do, and there was ZERO follow-through after close from my sales "professional". Secondly, Highland was NOT ready to close on this house when promised. There were so many issues at the time trying to close, many defects, cosmetic issues and functional problems. It took 17 months to complete the build (it was NOT delayed by supply chain), and we had to find other living arrangements during that time. Just simple things like cleaning the yard after close from construction debris was a chore and hard task for the builder after many complaint attempts. Painter's work was the worst I've seen in several houses. There was little follow-up on items that were mentioned, and several re-mentions and attempts had to be done to get things complete. The subs completing the house were clearly very underqualified to perform their tasks. It was really a sad experience all around. ... More

The craftsmanship and attention to detail is severely lacking, heavily impacting the final outcome. Just because a home is livable it doesn't mean the buyer should be forced to accept lippage in the tile, bulging walls, inconsistent masonry, and questionable framing, amongst other things, like we were.

While we are happy with our purchase, there were many issues that will prevent me from recommending Highland Homes. The experience I had heard about from various people that have built homes before, was not one that I can say I have had. My situation is unique in that we relocated from NJ and purchased not one but two homes with Highland. Responses I received from home office were unacceptable and that is when I actually got a response at all. I have some instances where I have not received so much as an acknowledgment on my concerns. I also do not like dealing with a company that finds it necessary to bad mouth competitors when Highland, from what I hear is a very well known and reputable company. There should be no need to disparage competition in my opinion. I welcome the opportunity to discuss my review further. ... More

I had a very bad experience with Highland Homes. I moved in to new built house and on day one, water leakage issues in two bathrooms and one bathroom is clogged with water. Drywall are very uneven. I trusted Highland Homes for Quality and didn't do any inspection before moving to the home, but later realized, it was a mistake. I started realizing the construction quality is really bad. I hope that will realize and do a self inspection before handing over the home to the buyer.

The house was not completed before closing and it was frustrated to ask them to come back the house for fixing stuff. My builder manager is bad at responding and following up with us about when stuff will be fixed or done. The dishwasher got fixed by them at least 3 time but still had not worked until we called the manufacturer people. The living room does not have the outlet behind the TV where we need the most, but the 4 bedrooms have it all The area in front of garage door is too dark and we dont have a light there. My friend’s house is exactly the same house plan with us but she has the light there without any asking or upgrading . Her builder did a lot of extra thing for her that he think they are necessary for the house. I think it is depend on who is your builder person that is responsible for the house. Overall I am not happy about the house and dont want to call them anymore so I just leave it like it is or fix it myself ... More

Not satisfied with the building process. Was always kept in the dark even with repeated requests. Identified issues before closing and was promised will be done in the next few weeks. It's has been almost 4 months, still long way to go.

Great sales consultant. Poor workmanship throughout the entire house from the carpet, to the cabinets, to the floor, to the shoe moldings, to the paint, to the plumbing, to the windows. All of these items had issues and has negatively impacted my home buying experience with highland homes. We chose Highland homes because of the high quality that was promised and expected. Unfortunately, we will not be recommending a highland home to family and friends.

We understood early issues with the supply chain, but two months after moving in and our home is still not complete. Despite the builders having our list from BEFORE closing, we are still fighting to get our home done. Every time we talk to someone about getting it done, we are told workers will be here on whatever day… so my wife stays home all day and no one shows up and our calls get ignored. Don’t close before every tiny thing is done. Or choose more responsive builders. They will promise you the world, but you shouldn’t believe it until you see it. We will update if/when they finally complete our home. ... More

When we went to the model home to see the assorted options for what was standard and what was an upgrade, we were told granite on the countertops and island was a standard feature. What we got was quarts. I did not like the quality of the building material, nor the workmanship. When inquiring about the quality of the material, we were told it was standard quality material. My thoughts are just because something is standard for the industry; it should not mean it is also the standards for Highland Homes. Prior to closing, our home was supposed to be cleaned; it was not. However, I must say every time we reached out to the builder/project manager he answered every call. Overall, I think the value for the price I paid versus the final product is overvalued. ... More

Had to battle to get boulders installed for over a month because the contractors were running over my yard weekly. Home pro installed the clare smart system that hasn't worked right in the 3 months I have lived here. They are currently scheduled to come out for the 3rd time. If they cant fix it this time I'm at the point of asking for it be removed and to be reimbursed. A lot of small things that if done right the first time I wouldn't of had to spend my time off/while working making calls, scheduling, or waiting around for contractors to no show to get this or that fixed. Overall a very frustrating expierenece and its still ongoing ... More

Our house has had a large amount of issues during the building stage. We’ve mentioned them and some we were told they’d get fixed but never did. Now I’m dealing with a vinyl floor that is completely coming off.

Highland designs a beautiful house, but they can't finish it with quality. No attention to detail, no pride in the finished product, and every time an issue was corrected, something else was damaged. Their painters should never be allowed to paint a Highland Home again. The employees are very nice, but their job is 10x's harder because of the subpar trades. Options are WAY over priced and they missed our estimated closing date by 3+ months. They can only blame COVID so many times before it just becomes poor planning and execution on their part.

What is my character limit here? Because I need a LOT of space to explain. The process started fine, with some adjustments for COVID. But even accounting for some delays, Highland construction was hideously mismanaged. - From August to October, virtually zero progress because the local construction manager was not scheduling inspections with the city of Kyle. 10 week delay. Lots of yelling and screaming when we found out, they reassign a new construction manager who assures us he is on it. Expected move in now pushed from November to February. - House was making some progress at least, inspections being scheduled. We pointed out several items that would need correction - assured by construction manager that they would be taken care of. - February passes, still slow progress, being told due to inspections but when pushed on it admitting that they were failing inspections. Escalated to Highland Regional Construction Manager to get control of the situation. - March and still no closing date scheduled. Several items we had been pointing out for months are still not corrected. Construction manager assures us he is "on it". - April, and FINALLY a closing date. Several items still outstanding. Main one of which is outlet and switch covers (48 in total) that were cut WAY too big (some over 1/2 in too big) during drywall phase. We ask to get them fixed. Contractors spackle and paint WITHOUT REMOVING THE COVERS, so covers are now covered in spackle and paint, texture is missing around them. We complain about this and some other items enough that the regional manager, area manager, and local construction manager all meet with us at the house a week before closing. We are ASSURED it will all be fixed before close. - Day before closing - multiple outlet and switch covers still not fixed, along with a number of other items. We escalate to delay closing. Are ASSURED it will be fixed by end of day. [Narrator: It was not fixed by the end of the day] - Closing day. We sign papers. We go to inspect our new house and get keys. EVERYTHING IS STILL NOT FIXED. We yell at the construction manager, we call the regional and area manager. We are ASSURED it will be fixed before we move in the next day. - Moving day. We arrive at the house at noon. There are drywall workers with 5 gallon buckets of spackle, spray guns, and spatulas working all around the house. Plastic sheeting is spread on most of the floors. WE HAVE 3 MOVING TRUCKS OF STUFF ARRIVING IN 20 MINUTES. On the phone with Regional Manager who says they'll get done and out as fast as they can, but we need to not put stuff around the walls because they need to come back and paint the next day. So basically, we can move our stuff in but can't really unpack. It took a WEEK to resolve to the point that we could actually put furniture where it belonged. - Post move in, it took 6 WEEKS just to clear the Closing punch list (stuff that should have been fixed before closing). Contractors showed up with limited to zero information on why they were there, and us having to explain every time what needed to be done (this should be Highland Homes job, right?). - Post closing, still finding items that were clearly not installed correctly that should have been identified by any competent construction manager. Entry way doors with zero weather stripping as an example. - In the end, we love our new home's floor plan, our lot, and our neighborhood. But never again will we put up with such a horribly mismanaged construction process. ... More

The workmanship of their contractors are some of the worst I've seen in central Texas. The construction manager tries to keep up but he was constantly missing details and big things in the house. The floor was an absolute disaster and doesn't look anything like the design center. They all point fingers at each other to excuse the poor workmanship and materials.

Terrible quality workmanship, would not recommend!

After hearing so many good things about Highland Homes, I decided to build my first home with them. I am honestly disappointed with the quality of workmanship. I would come by every week to see what had been done and the quality of work was very poor. When something new was done, something else was broken or damaged and had to get redone, which caused further delays in the process. I feel there’s no one watching out for the contractors to ensure work is being done properly; whatever gets the job done is done even if it looks bad. Even worse is that I had to bring the visible issues to the construction manager’s attention because it seems he didn’t care. I closed with some outstanding issues that were promised to be fixed after closing and I still have more than half of the issues pending. There is no urgency by anyone to get things done for the customers. They were quick to get me through the closing process to get my $$$, but the quality was definitely lacking and made it a not so good first time home building experience. I don’t think I would build with Highland again. ... More

Do not close on your home until it can pass the final walk through. No one wants to take responsibility for the many mistakes that were made. I was told the things that are wrong is how things have been done for the past 5 yrs. Very sloppy work. I will never buy a Highland Home again.

Better designs then the competition. They entertained some custom changes that other builders would not. However, the title work and finish was not finished completely. Disappointing for the price point. We still have a list of I Owe Yous from the builder months after moving in.

whew. here we go. We moved into a new build home by Highland Homes in August 2020 and have found so many issues with build quality of the home, as well as drainage issues on the land. Land/ Property: Drainage issue was brought up during construction in March/ April and was not assessed until we threatened to pull out of home purchase in August. This is still ongoing even through October 2020. Have had 2-3 development managers come out and discuss adjustments, a few fixes have been made to little or no avail, but it should have been discussed/ adjustments made to the property back when we brought it to their attention months prior. Home: We have had doorknobs (front and back doors) completely fall off multiple times. I had the builder adjust twice and still has fallen more. these will be noted soon and hopefully completely replaced. Painters have needed 2-3 trips to get to where we are now, and more trips are still needed to complete their jobs. The AC thermostats did not work and needed to be replaced, the alarm circuit did not work and required adjustments, the digital locks were not tracked and it took a few discussions by BSG and builder to find out who is responsible for install of those. The skybell doorbell also needed replaced. The oven vent was installed incorrectly and needed to be replaced. Multiple trim boards were bowed out. We just discovered when it got cold that the Heating in the HVAC is not working. 2 closets did not even get all of the storage/shelving that was supposed to be added. One had no storage/shelving at all. Builder only discovered after we went into another same-plan home. Landscaping: Landscapers planted 16 plants which would grow to be gigantic bushes in a garden which shouldnt have had 3 or 4 max. When i asked about it, i was told they were weeds... even after providing photos from when they were planted by landscapers. Eventually they did come out and replace. but had to go back and forth between builder and landscapers to identify what was even planted. Conclusion: I have moved into 3 or 4 new-construction homes, and this one has had more problems than any of those COMBINED. If my family wasnt already in process of having their home built by Highland, i would never refer them. All of the individuals i have worked with have been nice and very accommodating, the followthrough is what has been severely lacking though. I honeslty have felt that every single week we have 2-3 new issues to add to our 90-day warranty fix list. I havent included a single one of those (30+) issues in this review. Overall, I do not recommend this builder. ... More

We were really excited to move into our home but, it turned into a less than stellar experience as we realized that there were so many things, big and small, that appeared to be hastily done and poorly constructed. There are already cracks in the basedoards, rust in the sinks and bathtubs (which have never been used) and, the garage door came off of the hinges and very nearly crushed both of our vehicles. I could go on but again, beautiful home, terrible workmanship.

Builder rushed to complete the house for closing and failed. Promise to fix discrepancies and two months in we are still dealing with the initial issues. Very disappointed for the amount of money we paid.

Highland home is a nice quality home but after you close it takes too much time to get other repairs completed in a timely manner. When you do a walk through take your time you cannot catch everything. Need to do a better job in closing. when you close everything should be completed not incomplete.

This has been one of the worst home building experiences I’ve ever had or heard of. Nothing but issues all around and it’s taking weeks to get resolutions. When one thing is fixed, something else comes up. I don’t understand how this company is rated “high” when I’ve had nothing but problems. Home was poorly crafted and rushed to be completed.

We were excited to build a new home. But when we moved in, there were several items that were not completed. The house was not cleaned at all except for the carpets which had mud stains. They should have not been stained by workers. We had to clean the garage, which was filthy, and the attic was supposed to be straightened but not done. We pointed out that there was paint on the floor but that was not cleaned moving into the house. We had to do all that work that should have been done before we moved. The driveway was covered in oil paint from the house next door. The workers should be informed that these are expensive properties and care should be used while working on house to prevent damage. They do not take care when doing their job like getting paint on the new flooring. Also, our property should have been power washed before closing. We had our work-through and taped "bad" spots on the walls, but they did not fix until over a week later. Several pieces of the tape fell off, so they ended up not being fix. In fact, some of the items we pointed out were not finished the day before closing. We pointed out stuff before closing that needed to be done (and said was done) but later found out it was not done. After closing, we let the contractor know some problem issues. We had pointed out before closing, 2 bushes were dead, so they needed to be replaced when the water ban was lifted. These were eventually replaced but think that the landscaping should have been watered or not put in until water ban was lifted. We had several issues that had to be fixed. Our vanity lights were not installed before moving in. The lights came in and under the LED lights, the wall was not painted and textured, which we asked if it was done so the lights could be installed when they came in. It was an additional 2 weeks before the wall was fixed so the lights could be installed. We had to fight to finish the bad paint job. We were told we had been given the opportunity to QC the house, so it was our problem. We are paying 700,000 for a house and think that the builders should QC their homes. We pointed out that they did not paint house right after we QC'd and tape came off. They had sent painters, but we were not informed they were coming. They ran in, slapped some paint on, and ran out. We did not have chance to point out spots they missed. After bringing up our point, new painters came out and they did an excellent job. We also had an issue we pointed out before closing that was not addressed until a month plus later. There was a piece of trim in the master bathroom the was not finished. It cutoff at a very sharp angle. We asked that to be fixed but it took long time to get addressed. There were many minor issues. Some took a long time to get addressed after bringing them up, so I ended up entering warranty issues so that they could be addressed. After that, things got addressed and there are no outstanding issues. As far as what we requested, we ordered a lighting package, but it was discontinued. The new lighting came with a single pendant light. We wanted three pendant lights so builder ordered pendants from another lighting package that had 3 pendants. We are very happy with those pendant lights. But we were supposed to have an extra outlet in the garage between the two garage doors, but it was put in the back of the garage where we cannot use it. It was supposed to be near the front so we can use power tools to work on projects. Lastly, the quality of construction is poor. Being that we are from a strong union state, our standards may be higher than here. The fence is new but most of the nails are not nailed into the studs and will need to be re-nailed. The windows are not even. House seems like it was "eye-balled" instead of making sure it was level and plumb. We are happy with our floor plan and our design choices. But we would probably not recommend Highland Homes since their quality of work is low and they do not turn over a clean house. ... More

We had heard only good things about Highland, so we were excited about our new home purchase. However, we've had nothing but issues with the house since closing. We've had at least 6 work orders for repairs on items that were not installed correctly, already broken, or just plain shoddy craftsmanship. Flooring that's come apart, cracked tile and leaking in the showers, carpet that is not nailed down and is exposing wood underneath, dishwasher with no proper padding or insulation, uneven walls and baseboards throughout, bent air vents, broken window latches, uneven flooring with lumps throughout the carpeted areas. We find new items each day. It is clear now that the house was built as quickly as possible, with little to no attention to the details that make buying a new home so rewarding. I don't think we would ever purchase a Highland home again knowing what we know now. Cheap labor + fast build + poor products in the home = a really disappointed buyer who now has to keep pouring money into an already expensive home. Really not the experience we were so hopeful for. ... More