Highland Homes Reviews

We have encountered numerous issues ranging from cosmetic to a leaking roof. On the bright side Highland has been quick to respond. But it has been disappointing that a new home can come with so many problems.

My fourth home build - and my worst. The quality of the workmanship is very poor.

Lots and lots of issues in construction quality. Not working sd/co etc

If you’re considering purchasing a Highland Home, I hope you’re reading this review in time to change your mind. In fairness, we purchased our home in Sienna Plantation and our neighbors have similar complaints, but we know others who own Highland Homes in other communities and are satisfied with their purchase. From start to finish, but especially at the finish, Highland was less than impressive. From our salesman giving us incorrect information to our home not matching the elevation we agreed to and ending with very poor craftsmanship, this house is nothing but a headache. I wish I could include pictures to show you, but here are some examples: multiple fans wobbled upon move in and had to be serviced multiple times, there are paint drips and smudges everywhere, paint splatter dots all over the floors, caulk all over the place, many, many, many cracks and openings in the trim and floor including a hole in the wall that was concealed by a support leg for our counter top, tile floor was installed with too shallow grout and had to be redone, shower floor was installed with very inconsistent spacing between tiles and and had to be redone, instead of cutting small pieces of tile to fit into the corners of our master bath, the installer filled those corners with big swipes of grout, grout and black wash from the tile installation is smudged all over the white trim in the bathroom, tile around the tub is poorly installed, especially at the edges, cooktop was installed at an angle in the kitchen, Silestone was the promoted quartz material at the design center, but our actual brand was a no-name, despite our sale agreement specifically listing Silestone, our backyard is a sopping mess and finally, the most egregious: we have RIGIDCORE installed in the majority of our house and the entire floor needs to be replaced. This is a floating floor product and the installers did not evenly spread the float beneath the floor, causing pieces of the floor to “touch down” to the concrete below and gaps between the floor and trim. Additionally, they installed the boards too tight with no margin on the edges for expansion, so our entire floor has peaks and valleys; in the sunlight, it truly looks like it’s a wave. The corners of the boards are chipping across the entire floor because of this. Some of these issues were noted prior to move in, but some we discovered after living here for a few months. Highland fails to hold their trade partners to a high standard and the builders fail to recognize these issues independently; it’s up to you to note all these flaws. Highland promotes that they have exceptional customer service and I would agree that they are quick to respond to items outside of “warranty”, but then drag their feet to get the work done. I would personally rather have a house that doesn’t have these issues instead of spending an absorbent amount of time trying to get them fixed with “excellent customer service.” ... More

The workmanship is absolutely terrible. The subcontractors that actually build this houses don't care about what they are doing. There is trash everywhere. Beer bottles galore. One trade builds something and the next trade breaks or damages it. It's your average built house. They could do better.

Highland Homes may have built it’s better reputation in the early 2000’s for innovative, functional and almost high end quality materials. But in the recent years it’s quality and workmanship seems to be faltering. It’s been 86 days in our new house and there are already numerous issues of workmanship and quality of products installed. Had it not been with the construction manager and sales agent. I would rated it 1 star.

I thought I was buying a decent home until i moved in. The FIRST weekend, the plumbing backs up on us!. There was a stake in one of the trees that a genius landscaper stuck so deep into the ground that it cracked the cheap pipe that was used for the plumbing. To their credit, highland homes fixed it the same day. Week later, i discovered a roof leak due to a leaky roof jack. This was fixed a few days later. Now ive realized the ac installer that highland choses for my area is one of the worst rated hvac installers in Houston. They never tested the static pressure on the ac, the coils were full of sand, several vents were installed backwards, etc. I expected far better than this considering the price of the home . ... More

overall supervision of the trades was weak. many mistakes were made and not caught or addressed in a timely manner resulting in very poor fixes made late in the process. overall fit and finish of the home is poor. home was started months later than expected and process took longer than it should have. we are still in the process of having items repaired/finished months after closing. I am being left to manage the trades. I would not recommend Highland homes to other buyers

A LOT of lip service and passing the buck. Contractor blames the builder and visa versa. It’s been two months and still waiting for issues to be resolved. I firmly believe if my original sales person would not have left the WHOLE process would have been different and I would have had a positive experience. Mark leaving was a HUGE disservice to Highland homes. On a positive note, The people in the neighborhood are wonderful and I am sure I will be happier when I hire my own competent people to complete the work correctly and not do a Mickey Mouse job.

Kept getting pressured to use preferred lender… My construction manager has came in and fixed the issues in a very timely manner but there’s just a lot of poor craftsmanship in the house and you would think buying a half a million home your cabinets wouldn’t be crooked you wouldn’t have holes in your closet your door would actually lock etc. etc.

Not the best experience buying this spec home in 12/21. Transaction was rushed, 3 weeks from contract to close. But after we closed, it seemed like everyone vanished. Sure, Highland sold their home and got their money but what about the after sale support? Warranty repairs weren't responded to in a timely manner...there wasn't much I liked about the entire process or the Company at the time. After about 6 months though, our home was assigned to a new warranty manager, Corey, who was awesome. He was instrumental in getting our warranty requests completed. He was a positive light in this transaction. We've since moved into another Highland Home and that entire process was awesome. It completely changed my view of this company. ... More

The house was perfect based on our first visit and finally we bought the house. Unfortunately, we signed the documents with many pending issues to fix and has been an mess to get everything done. At this moment (after 2 months we bought) we still have some issues pending to fix and I do not going to call you guys any more. I will fix everything from my pocket and I will send you the bill. I know you guys are not going to pay me but this is my house and investment.

I was so excited to build a Highland Home. Having lived in the birthplace of Highland Homes and seeing their style of home all over, it was a no brainer when I saw they built in the Houston area also. From start to finish, it was a headache. Now that I’m in the home, there’s issues every day and I’ve experienced bad attitudes from staff or no response at all. I am at the point of tip toeing around my house in fear of something else breaking and even worse anxiety when I think about guests coming and something falling apart of not operating. I’m saddened and disappointed from this long awaited experience and cannot recommend anyone to build a Highland Home in the future. ... More

Overall the actual homebuying was low average--i.e. responsiveness to issues-after moving in -they seemed to not be able to control very loud music of their workers-this is ongoing and detracts from the overall experience-it also interferes with our ability to do our work at home.

The financial side of the transaction went smoothly. When it came with the actual, physical habitation, the workmanship was fair. Fortunately, when issues arose and reported, the building manager was available.

We closed on our house with an affidavit for needed repairs/home finishings. We assumed it'd be done withing 14 days. We're over 2 months in and all of the repairs are still not complete. We've had to take multiple days off work to accommodate contractors, etc.! We had a third party contractor show up at our house to serve us a hand written "notice" that they haven't been paid by Highland and plan to take action. I met the guy while he was building the deck before we purchased the home. It's not my first pick of people to have showing up in the evening angry with my 15 month old in the house. We bought in a gated community with one of the "top home builders" and paid over market value. I really feel like Highland is a joke and focused on selling "projected builds" while the housing bubble is still high to yield profit. They're getting ahead of themselves and selling more than they can build/supply to take advantage of the market. If I could do it again, I'd go with Perry. ... More

Overall, the quality of the home we purchased from Highland is good. Being able to see work that was put in behind the walls was encouraging. Unfortunately, it is clear that the builder was pushing to close before the end of the year to lower their tax burden on a developed lot vs the raw land it was before the building process began. The finishing topics in several places were sloppy and it felt like the term "in compliance" was used many times during our walk through. We were only able to complete our first walkthrough 5 days prior to closing so almost all blue/green tape fixes occurred after closing. Since the home was "completed" so close to closing, there was almost no option to shop around for mortgage rates because of the 14 day window lenders suggest so the only option was to go with the highland home loans, who's rates are higher than what we were offered elsewhere. The list of items to complete post closing it quite long and we were pressured by the project manager to sign the open items list about a month after closing with none of the items completed. It is currently almost 2.5 months after closing and most of the items are still open. Another issue we had was a leak resulting from when the sidewalk was poured. both downstairs bathrooms and the master closet flooded. I wouldn't have expected this to be caught since the issue was underground but the repair has been very slow. It's been nearly 2 months since the event and most of the repairs are still outstanding. We are happy to be in a home but performance from the builder was as continues to be frustrating for us. ... More

Even though my home was far delayed due to supply chain issues, it should never have been closed when it did due to problems that should have been handled pre-closing. The front door doesn't seal and going on 4 months not fixed - allows insects and cold air into the house. One of the walls is 4 inches off spec per several post build contractors informed me about - causing the trim of kitchen cabinets to not be aligned correctly. Severe damage inside a cabinet that was not caught by the builder during their own pre-closing inspection. That, despite them discouraging me to get my own independent inspector within a week and a half of closing. Water holds in the back yard due to poor grading. Some wall sections are not straight. Framing was poorly done. Painting was sloppy and missed in some areas, painted over cabinets in others. Some window's aren't framed square and require custom fixes. Baseboard that had a seam in the middle of a room when it should be a single run. Ethernet drop wasn't put in and took a month to fix. Careless attention to detail and a rushed build on top of a price increase while I was ready to sign but management and thus communication disappeared for weeks before changing hands. Wouldn't honor original pricing. The list goes on. ... More

Due to the workmanship and materials for my new home, I will not recommend others to build house with HighlandHome.

I assume because the rush, the home finishes are not god. ceiling shapes out of alignement, a lot doors handle loosed, some paint finishes in bad shaoe, paint drops in some places. The grass planted came wit a lot of herbs on it. Precesence of ants even into home detected few days after moving.

Do not close in December. We were rushed to close for the end of the year even tho we new there was a lot to fix. These issues/workorders took months to complete. If i was to do it again, i would wait until the house was 100%. With the rush, there was a lot of poor craftsmanship. To the point we regret buying our family home.

I have owned many new homes from different builders and this has been the one with the worst quality of build.

We closed almost two months ago and they are still working on our house. I feel the work has been sloppy and not well done. It looks like I am fixing a used home instead of moving into a new home! I would not buy from them again! My mistake was closing before the house was completely finished!!! The price we paid does not reflect the quality of the home. We are very disappointed!

WE PURCHASED IN SANDBROCK RANCH. WE HAVE HAD WEEKLY ISSUES WITH THE HOUSE. THE ON GOING ISSUE IS AN ELECTRICAL PROBLEM . ITS NOT JUST US, ITS NUMEROUS HIGHLAND HOMEOWNERS IN SANDBROCK WITH THE SAME ISSUE. WE HAVE BEEN TOLD THAT THE BREAKERS TRIP BECAUSE THE CODES ARE STRIC, BUT OTHER BUILDERS ARE NOT HAVING THE SAME ISSUES

While our Highland Home looks nice from the outside, it has been one frustration after another assuming ownership of this house. From failed promises to install a barrier wall that resulted in a vandal driving through our front yard (in a gated community, no less) resulting in hundreds of dollars of additional watering fees due to re-sodding, to HVAC duct work coming apart in the attic, to many other small to large issues, this has not been the experience described to us as we selected this builder and community. Perhaps ours is a unique case, but it doesn't feel that way when we speak to others in our neighborhood. Disappointing, because we were looking forward to moving into this house and it has been anything but enjoyable. ... More