K. Hovnanian® Homes Reviews

We paid 40k for an upgrade in kitchen that got delivered with missing pieces and for explanation we are being told that manufacture is not making the complete pieces now . But again you sold us and we paid for it and now we should get it or we should either get a refund .

This has been a bad experience and continues to be, I wouldn’t recommend this developer. Lied to every step of the way, if I could have got my deposit back I would have went elsewhere. The best single word to describe everything. Incompetent

Seller talked up all of the coming developments in the area like parks, schools, shopping centers and failed to mention the largest trucking distribution center in Nor Cal going in adjacent to the development. 0 trust

HAMPTON RUN -STAFFORD, VA This is our time buying a home and our experience overall was unsatisfactory and still beyond words. The home is overpriced, small, building materials are of poor quality and not worth the price. I still cannot believe that this house was built by Khov. In the first place this was not the home that we wanted because of the size of the home. The house is very small in size and not what we were expecting. The living room is very small for a house this price and looks like my son's room at our previous town home. When we came in to tour the house for the first time we had a sleepless night after seeing the home. That is when my wife and I contacted Becky requesting if we could move to a bigger home next door because there were two homes on the market at the time and on special. Becky was willing to help us after expressing our concern about the home and the need to move to a bit bigger home and requested that we speak with Mathew CMG mortgage financial. Mathew CMG mortgage financial was not helpful at all and started bringing up excuses for us not to get the home which has a difference of $34,000 between our current home and the home that we wanted. I know for sure that we are qualify for the home and at the max. The floors of our current home shakes when you walk through the kitchen and the living room as you can feel the impact on the island in the kitchen, as well as the refrigerator and cabinets. The doors of each room/entrance does not perfectly fit the door frame. You will have to push the door a bit harder to fit into the frame. The hinge to the doors makes aloud sound when the doors are open. Before the was fully built, we were told it's going to be 3 1/2 bathrooms. At the end we only saw 2 1/2. Even the chandelier that we selected was not installed at first as I have insisted that it was part of our purchase before it was installed in the dining room instead front entrance stairs as agreed by the plan. As new home buyers we should be happy with our home buying experience because owning a home is a major life milestone, but our experience was horrible and unsatisfactory. ... More

None to be offered. Thanks

I was excited to choose K. Hovnanian as a builder for my next home. The reviews received from colleagues and friends were great. However, my experience was not the same. After completing the Inspection, there were over 30 pages of issues ranging in severity of replacing 2 of 3 thermostats, rewiring upstairs due to HVAC system installation issues, builder forgot to order all appliances (microwave and dishwasher) failure to install garbage disposal, loose shingles, and severe cracks in the garage, front porch and back patio, no grout in bathroom tiles causing several to be replaced, failure to install plumbing in master bathroom under sinks, and 2 broken exhaust fans, holes in sheetrock in garage that was taped and painted over. Luckily on the final day of walkthrough while standing in the garage with the builder, the wind blew - exposing the holes. The top railing system became dislodged from the wall while the builder's realtor was walking through the home. After realizing the appliances were on backorder, the builder installed a broken GE dishwasher. Unfortunately, I did not request or pay for a 3rd inspection to ensure the dishwasher was working properly. After discovering the dishwasher was in fact broken, I called the builder who came by and agreed but informed that since it was after closing, I must go through the warranty department at GE. To date, the dishwasher still does not work, and that model is on back order until October 7, 2022. I have a brand-new K, Hovnanian home that is not fully functional. These issues also caused the home to not appraise at the sales price! After sharing my experience with the same colleagues, I learned that the Seasoned Project Managers have moved to a new neighborhood to begin construction. Understanding that everyone does not have the same work ethic or level of standards, has caused me to not recommend K. Hovnanian to anyone and warn all others that its business model is not the same so proceed with caution. ... More

To start our salesperson did not promptly return calls about questions we had. She also told us the house came with 2 outside compressors for air conditioning. She was more inclined to give an answer the customer would want to hear than what the truth was. Our project supervisor, Troy came across to me as cocky and lay the blame on somebody else or had an excuse. The last thing that made the whole process terrible was the home builder charged us a large sum of money because the closing date was not communicated properly to anyone especially us. There is a lot more detail that can be shared with whoever cares but our overall experience was a disaster but when the builder holds all the cards at the end you either follow their instructions or forfeit a lot of money. Would never recommend this builder. Thanks ... More

It is clear that our house has been a low priority for KHov, and this entire process with KHov was been a horrible experience for us. We understand the current market environment, labor shortages, and supply chain issues, because we just went through buying a new home with NVHomes which was completed February 2021. It was a tough process but nothing like what we are experiencing with KHov. This process with KHov is so bad, that we don’t feel comfortable with the product that KHov delivered to us. Our close date has been pushed back repeatedly over the course of several months. Over the past few months, we have reached out repeatedly for updates, but only receive them on the days before closing is supposed to take place. We faced two massive disappointments throughout this process. First, our upstairs bathroom was constructed incorrectly (not according to the floor plan). No one caught this for weeks until closer to closing. Second, the most upsetting disappointment, was the walkthrough that took place on Monday, December 13. KHov intended to close on Friday, December 17. When we walked in, it was obvious that nobody had attended to the house in weeks. There were holes everywhere, unfinished bathrooms, broken windows, cracked flooring, unfinished dry wall, cabinets completely damaged, doors missing, and the house didn’t have insulation in the attic (all detailed in our inspection report which was 4 days after our walk through)! It was obvious that no one from KHov walked through the house or had a punch list. I went around the house and marked it with blue tape, which should have been someone else’s job. The fact that we are paying close full purchase price for this house and had to drive 7 hours round trip that day to see the house in that condition is inexcusable. After we refused to close, KHov pushed the closing another week, and again items were addressed but not completed. We had to push closing again to (12/30) again to (1/21) and then finally had to close on (1/31) because we couldn't extend the rate lock anymore. Once we moved in (3/29), we noticed there was no heat working on our 1st floor and there was a massive gap under our front door due to misalignment of install where cold air is coming through. We have called the emergency hotline and reached out to our Sales Rep and haven't heard back in 3 days to resolve this issue. I would never purchase a house from Khov and wouldn't recommend anybody purchasing a home from them. ... More

Very poor sales person and construction manager. They make changes that they want to and does not value the buyer at The Parks at Rosehill.

Buying a home is a big decision, take extra care on your decision when purchasing from Khovanian, What they think is completed vs my completed are vastly different. If I had to do it over, I would not pay for upgrades and I would use that money for contractors to come in and do it correctly. Their construction division and project management team is broken, they do not manage expectations with the customer. When you get your keys do not expect a clean home or detail work to be completed. I’ve lived in my new home for a month and they still need to paint my trim work, paint all the interior doors and get markings off the kitchen counters. I feel the painters were amateur and not professional. I have paint on all the mirrors and the amount of paint on my new floors is ridiculous. If I had to do it again…I don’t think I would!! ... More

Workmanship was poor and poorly supervised by supervisor. Had 14 issues that needed to be fixed a month later only two issues addressed 12 remain in limbo

Not delivered home on time. Pavements already have cracks no one came to fix those. Kitchen blackslash half done.. i was told it will go all the way top.. i have submitted service requests almost month happened no one came to fix those issues. Attic was not painted properly.. Clean up of home was not done properly..

Everything fine until contract was signed. Responsiveness after was mediocre at best. KHov mortgage could not provide electronic documents and left it to us to "get it done". Provided numerous, signed electronic documents prior to closing only to be told at closing that KHov wanted signatures in person. ?? No tour of overall property, including clubhouse. Could not even provide detail on utilities and cable - only generic information. Workmanship: Final coat of paint AFTER electric switches and covers installed. Paint quality poor. "Gourmet kitchen and appliances" are really just average. We purchased the house in with finishes picked out, could not change anything. Only options we had were being able to pick out the handrail stain. We could have upgraded to carpet but chose not to pay the 5K extra. Overall purchase experience was a bad one, emails about issues sent, but reply's were sent back via text and visa versa. Very clever. Elevated a few times without ANY satisfaction. If you've ever dealt with a company that professes to be "experts" but in fact are clueless, this is the company. Our frustration was to the point that we requested our money back (in this market) about a week after the contract was signed - of course this was ignored. Suggest they take some basic "follow through" training. POOR experience. ... More

The ourchase experience was unpleasant as the communication with the sales representatiive was at times unclear and out right untrurthful. I was asssured thst the items tsht stillneeded to be clompleted after the cose would be taken care of quickly. I am not sure if the definition of quickly would be less than a month but I am sure it could not mbe more than a month as a matter od a measurement in time. It has been over a month and my lights come on an off in the house, the lights over the garagr has yet to be addressed. Additonally, the dales person outright told an untruth as to the property lines and the fencing on the property. The experience was unforgetable for all the wrong reasons. I regret not going to KB homes next door. ... More

I've had the worst experience and it's such a shame as I was so excited to be a KHovnanian home owner. The lack of attention to detail is disheartening. When asking to remove the paint stains in the carpet before moving in caused a permanent stain on my carpet. The closet had to be redone for lack of sturdy completion. The closet fixer walked into my home and dragged all his muddy shoes on my carpet, pictures were taking and sent in, carpet cleaner hired, he was extremely aggressive with his services causing straches all over my walls ( mind you the paint stains on the carpet were not be able to be removed even though he was brought in for mud, so im living with stains on my carpet that I did not do,) concrete was called in for cracks needing to be fixed and now my master suite restroom is going to be gutted as the foundation is broken. I havent been able to use the left side of my restroom for the sinking whole. A new stranger will enter my home. Ive had 5 people eneter my home, in the middle of a pandemic, when i have elderly parents living with me, risking exposure for the lack of your worksman. I will never by a Khovnanain home again or recommend to others. This is a brand new home and these are the problems ive faced in the first month. ... More

Do your homework when you get ready to buy a home, you get what you pay for

The company lied to us about drainage issues on the property from Day one and created a false appraisal of the new home, cheating out and lying to federal regulators.

brand new house full of bugs. Call customer service amd they said was our problem not theirs. Couldn't sleep as they were crawlinh all over even the beds. Inside the appliances and closets..very terrible experience.

Window issues, heating issues, painting issues, custom shutter issues, electrical issues. However I am Confident they will take care of my issues.

Yard flooded during first heavy rain. Concealed poor drainage before closing, I would not have purchased this home if I knew how bad the drainage of the lot and house were. I would like to sell the house back if possible. I don’t trust anyone from this organization and feel this problem was concealed from me

Do not ask me to do this again. There is nothing inappropriate in my review. You don't want to put it on website because of the horrible experience we have endured. No one has contacted us to see what went wrong and there is a lot!!

I am not at all happy with quality of the home and materials that were used for construction when compared with other builders.

Very poor quality from builders to salespeople. I would not recommend or buy again from them

Terrible experience with builder. Poor quality, terrible communication, no care or attentiveness. Entire process was almost a year late and finish product was below industry standard, build team couldn’t have cared less. Simply awful people to work with and awful experience.

Since purchasing the home, I have experienced so many issues. I was told by the contractor (Nomo) to contact him for any issues. He has been extremely slow with responses and completely incompetent in resolving any issue since purchasing the home. There is no communication whatsoever. I have purchased homes from multiple builders and have never been this unsatisfied. The home buying experience has been so bad and I regret buying a home from K. Hovnanian. I have escalated issues to Nomo’s boss, Gary, and it too has resulted in delays with getting important issues resolved. The post purchase support with K. Hovnanian is completely inadequate. If you’re looking to purchase a new home, consider another builder. ... More