K. Hovnanian® Homes Reviews

I would never recommend buying a home from K. Hovnanian, they have the worst customer services ever, they are unprofessional, disrespectful and rude. Upgrades afford for your home are not good quality, I been having lots of issues that are not begin addressed properly due to lack of communication throughout the company. I'm in a very stressful situation, I regret buying my home with is company. I would stay away! Buy else where, don't waste you time and money.

We picked out our lot over a year before it was to be built. Our lot happened to be the last unit built at Four Ponds. It is an absolute disaster! We paid an extra $10,000 for the end home and our backyard is a safety and health hazard. It’s a steep cliff (I have 3 young children) and the grading was not done properly and we have sitting water. Causing bacteria growth and attracting insects. The inside of our home was rushed and messy. We have a wall in our kitchen that is not flat, causing our backsplash to be crooked, which then caused our oven top to be crooked as well. The kitchen peninsula is crooked due to the kitchen wall. Serious and major mistakes!! All that can be seen by the naked eye. Our stair case was never sanded, the wood is rough and has caused injuries to my 21 month old. The staining and painting look like my 7 year old did it. All the wood trim throughout the downstairs, is dented or chipped and was painted over. We had cracks in our fireplace, the wall in our mater is off and on a slant. The kitchen tile backsplash was not cut correctly on one side. Just so many items that need to be fixed. It’s sad, because we sold our old home thinking we were moving our family into a safe, new and prestigious place. ... More

Honestly 1 major issue. Air conditioning is not acceptable. Specifically upstairs in home. I have had 3 visits. All come up with some explanations. And have been told unit is only “required” be 13 degrees below outside temperature. Well when it’s 95, 82 degrees inside a home is not ok. No one would buy a home with such a unit. Other homeowners have told us of same experience with AC unit. For this reason alone I am totally dissatisfied and would strongly persuade friends and family to avoid a khov home.

They used the cheapest contractors out there. They're really looking out for KHOV.

There are several issues with the house that have not been fixed. I am very unhappy in kovanian homes warranty service depot. I feel I got ripped off buy buying this house

Howard our walkthrough specialist failed to go over most of the items on the checklist. Of course we had no idea bc he never showed us the checklist and had us text message him that he could sign it for us. I had to beg for a copy of what he signed for us and when I finally got it, I realized how much we missed out on. There was a line of ants from the front door to the back slider and it was never addressed prior to closing. Areas marked by Howard still have tape on them and were never painted or addressed. I set up an appointment for the warranty specialist to come and address the items we pointed out during our final walkthrough. Howard assures is these would get addressed. The warranty specialist never showed and did not even bother to call or email is that he wasn’t coming. We wasted an entire day waiting only to get a call weeks later apologizing for the no show and a reschedule. I am requesting a new walkthrough so that I can be familiar with the different systems in the house such as where the sewer clean is among others. ... More

A lot of promises at the beginning to entice you to build, in the end, promises turn into misinterpretations. Quality of workmanship sucks. No pride in building trades anymore.

Bad services, Lower quality works

If I could go back I would not have bought a home from KHov. Carelessness in the workmanship shows all around the house. I will be dealing with warranty claims for awhile. Instead of spending time with my family in our supposed new home I have to repair rushed work. Do yourself a favor and stay away from Aspire at River Bend

There have been a number of issues with the property and trying to get a response from the builders construction manager is nearly impossible.

Sales person/manager/design center need some training so they are on the same page! Quality of work sucks! Contractors maybe paid on the very low salary and maybe not license. Came on some weekends with the contractor family on site kids playing (age ranging from 6 yrs old to 15 yrs old) on my very expensive upgrade flooring....The schedule for some touch up/repair is more than the wait of doctors appointment! Wall uneven and dusty, carpet is not covered while they in and out the house for some electrical issues, making holes on several spot on the wall for electrical access. Those holes they make still visible because of the texture is not the same. Right now still having issues with the cabinets and parts maybe available next month. ... More

I know you will never reach to me for my issues: The warranty guy Phil is not ready to listen to your issues and has ready made answers. The whole first floor shakes in the home and things rattle the answer by Phil is “ The home is constructed to shake in the first floor” I am really not sure for what I paid my money for Really disappointing to having made business with Khov

I could author and publish an entire book on our experience building with K Hovnanian. When we initially put down a deposit for our premium lot, we were told by the sales girl that K Hov was considered "the Taj Mahal of custom homes." This was just the start of many lies we were told. The sales/community manager assigned to our neighborhood is supposed to be the one and only point of contact for customers throughout the entire process. This person was the most degrading, dishonest and unresponsive human I have ever dealt with in my entire life. It was so bad we had to go up the chain of command to the VP/Director levels to get a new sales rep. The materials used are literally the cheapest you could buy at any home supply store. We have already had to replace several items in the home after just 1 month. The workmanship is some of the worst you will ever see. Please know that almost every single worker building your home will be a day laborer with absolutely zero days of experience in construction. I don't believe they had any skilled labor working here with the exception of the plumber and electrician. None of the walls are plumb or straight. The flooring is uneven and installed very poorly. The masonry work is some of the worst you will see with mortar messily spread all over the brick and stone. Trim and baseboards inside twist and turn like a country road. During the building process we were over here every single day pointing out poor workmanship and "upgrades" that were poorly installed or forgotten about completely. We were constantly told that everything was fine and within the industry standard (which we have confirmed from an independent general contractor was a total lie). Any "upgrades" we chose were installed so poorly that they look horrible. Some examples of this would include stone on the outside of the home covered in concrete splatter, iron balusters for a staircase scratched all the way down to the metal/installed crooked/covered in stain, and a gas oven which does not seal correctly letting natural gas into the home. All of this was brought up to the builder before closing and was ignored and never fixed. As I initially mentioned, I could write an entire 300+ page book on our experience. The bottom line is, absolutely do not under any circumstances build your home with this company. This is easily the worst decision my wife and I have ever made. ... More

Not up to Mark in any of the above objectives

Rushed to close. Unfinished home. Played games with the financing and credits. Poor experience all around.

Horrible Builders, including vice president. Please avoid buying from KHOV.

I wish the name would match the quality or even the customer service provided for the warranty/ defective work.

Very poor workmanship! No consistency and no quality control conducted during construction and final touches.

The amount of hardship and struggle we have experienced can't be expressed.

Avoid this builder