KB Home Reviews in Phoenix Mesa, AZ

Have had multiple customer service requests to be fixed after closing, however KB seems to be very responsive to those requests to get them resolved. Windows replaced. Still waiting call from company for Microwave to be replaced, stove clips to be installed (Customer service turned it over to appliance company as of 2 days ago), cabinet door replacement and a few door/drawer fixes scheduled Dec 31.

Sales person and building superintendent were great to work with.! The VA lending process was hard! Lending officer’s were helpful in straightening that out!! Thank you to all.

KB homes are budget value homes. The homes are plain looking and built with for most part good quality materials. Their base prices offer minimal upgrades. If you are a first time home buyer or on a strict budget then KB homes will fit your needs. Unfortunately, the obvious poor workmanship stood out immediately when we were watching our home’s building progress from start to finish. The poor workmanship was mostly carelessness of the workers and the way they treated their job site. The building plans themselves were in question as well. Here is some examples: The bathtub in the second bathroom was treated as a trash can during construction. The back yard was treated as a trash can for workers water bottles, cigarette butts and other trash. The painting has massive air bubbles and the touch up that was never ending. Every door in the house has damaged bottoms from when the workers or worker slammed them down in the garage. The drywall was installed before the roof was completed which caused damage to the drywall after it rained and snowed on and in the house. All the damaged drywall was replaced. The garage floor and back patio was permanently damaged from flooring installation glue. The flooring quarter round was installed with the wrong color. The baseboards were installing wrong the first time. We waited a month for our ceiling fans to get installed and fixed. We are still waiting for our flooring to get corrected. Our cabinets were a disaster. Doors were warped, knobs installed crooked and one knob still missing and touch up needed in several areas. These are some examples not everything. I understand all new home builds will need touch up and fixes but a lot of these issues were caused by workers not caring about their workmanship and improper builder supervision. KB has shown their concern over these matters and has made every effort to correct these issues and are still being corrected. They should offer two tone paint and semigloss throughout the house. We felt we got a good price for our home, however it was a lot of effort and still is to get everything corrected. ... More

House came out decent. A lot of things where rushed. Dry wall was rushed, painting was rushed and even the cabinet install was rushed. Now these are all Issues that are being addressed with warranty. I just don’t understand how things were so rushed yet the house took a full year to build. Before the pandemic houses would take 5-6months. That and a lot of the workers used were under the table paid and illegal. Specially The painters. And the kitchen island wall has waves in it and not straight because it was rushed as well. Some of the vents for AC are crooked as well because it was rushed. I won’t get answers and I’m already in the house and things are getting fixed. But with all the delays and extra time they had to do the house these things should not have been rushed. That and I also had broken roofing tiles. ... More

KB worked hard to deliver a quality house within reasonable timeframe but supply chain issues and labor has certainly impacted them. Upgrades were reasonable although I’m disappointed in cabinets. After sale response is good.

The builder helped us allot

Issue have still yet to be resolved even after did the last survey. You would think they would jump right it after my last survey. There is really no sense of urgency to resolve my concerns.

Builder bless non/negotiable in price for faults they did during construction and didn’t want to take any accountability.

While some items weren't immediately noticeable, we have quite a few issues with floor levels, improper installation of fixtures, chunks missing from door frames, loud air conditioner that vibrates bedroom wall despite adding additional insulation, landscape died before move-in, etc. We were supposed to be contacted for a 10 day and 30 day after inspection and never were. We had issues that were basically going to be ignored if we didn't push and are still awaiting fixes.

My only complaints have to do with the quality of the build. I've had trouble and continue to have trouble with the white tile flooring that I had installed. There were red stains all over the house (and there still is some), but I just gave up after the 5th time they sent someone out to clean it. Also, our dishwasher and washer have already flooded the house causing damage to the floorboards. There's patches in the paint on the exterior and paint in some of the outlets inside. Other than that, it's just been minor fixes, but easily prevented issues.

Busted pipe has caused continued water flow in backyard and front.

The upstairs floor squeak due to improper installation. the paint is cheap. the windows don't slide up or down and comes off the bracket.

The appliances and toilets are shoddy, the cheapest that they could put in. Toilets have to be flushed twice, Plumber came out and said it was the cheapest model of toilet. Bad water pressure. Back wall is 6 feet tall outside, but we can see into each others houses. Going to have to pay to have 2 more rows added (after HOA approval). Should of been added by KB Homes, since there is no privacy and considering we had to pay $5,000 more for our lot location. The garage was set up too high and there was a sharp incline, not able to get cars into the garage. That since has been fixed, but should of been done correctly the first time. ... More

Having asthma and allergies to pollen I had in my Sales Contract not to plant any trees or shrubs that produce pollen. Construction supervisor has continually promised o supply me with the plants he had landscaper plant in my front yard months ago. I have continually requested this info to no avail. He keeps saying he’ll request it and forward to me. I need the info to verify they don’t produce pollen, and also to care and maintain the plants. He never follows up on my numerous requests and I’m really frustrated with his non-responsiveness.

One thing I learned is that when you purchase upgrades, what you think you are getting , is not what you expected. I am pretty good at questioning, but in this case I didn’t know what to ask, or that I had to ask. I feel like the design center should be fully upfront and offering to explain what exactly you are spending your hard earned money on. They are all friendly enough and pleasant, but in hindsight I wish they would have been more willing to offer info- some things I am disappointed in after paying so much extra.

Good for equity building.

Had to do 3 walk throughs. When something needed to be fixed, it created other new issues. The person doing the walk through tried to get me to just nod, say yes, and sign off on the house. He got very annoyed when I refused. When other issues arose I dealt with Mark. He was fantastic in getting my concerns taken care of in a timely manner.

Bike rider paradise. Responsive to requests for missing parts. Floor plan great.

I have not receive any update on 30 day visit. I have a broken window that has not been fixed. The tree upfront does not have poles to hold it up, when everyone else has it. I have asked for information about HOA and nothing has come back.

Quality of appliances is great! Few things I’d improve for the price paid, paint quality on walls, insulation in walls so that the house is not paper thin.

Make sure you have a realtor when you buy your KB Home. They respect realtors and ignore homeowners. You'll need someone to ensure that KB does the job and someone who can get you discounts on mistakes they make. Also, spend the money on an inspector no matter what the sales people say.

I am not happy with any of the process... noises from plumbing above my office, water settling in the yard, tiny little plants in the front yards, as well as its been 2 months and our sidewalk still has huge cracks with no indication when it will be fixed..the drywall, when the light hits it has wave shadows.....as well as my garage door was so noisy If I hadn't caught some of this it would have just been left with very little quality assurance.

lacking quality of build. no interior insulation - you hear everything from the next rooms , especially from the bathrooms and kitchen. Very sloppy!! You get what you pay for.

Good color schemes

I'm sorry but with the experience i went through, I would not recommend.