KB Home Reviews in Riverside San Bernardino, CA

Very good sale person and nice walk through

Very easy streamlined experience with this team!

KB family goes above and beyond to deliver an excellent product and the staff communication and responsiveness is superb. They make you feel as you are the only customer they are dealing with. Appreciate Daniel in sales,Jessica on the design studio, Harrison and Robert with the construction team and CJ and Gary for their excellent customer service.

Purchasing my new dream home through KB Homes was a breeze! Their team, from sales to the construction crews, have all outdone themselves in striving for fast, reliable and exceptional service so far! The construction team specifically has been there for every single question or issue I may have had, and they responded fast and efficient! Thank you KB!

a good and happy house buying.

Scott (Sales Person) was amazing during the whole buying process. He was responsive at all times and days. He ensured to look into any questions I had and provide a timely response or forward requested information. Even after the sale closed, he still ensured to stay in touch and provide support as needed, especially when I had some issues with items getting fixed at my new home. Daniel has also been of great support and resource. He, like Scott, has been responsive and timely. He's a man of his word. Very grateful for his responsiveness and commitment to making it right. He also was a sounding board on the frustrations I was experiencing and continues to check in to see if I need anything or keep me posted and updated on any pending matter. I do find that at the beginning, there were several opportunities with Rudy (I sent an email to customer service that you may reference). I do see efforts in making it right. He recently stopped by at 7:45 am (before I had to leave for work) to look into an issue with a recess light. He was able to connect it and I do appreciate that effort and help. I do appreciate the electrical outlet added to my garage, as an olive branch for the issues I was experiencing once I received the keys to my home. All the people that have come to fix things at my home have been professional and experts in their craft. I can't say enough great things about them. ... More

Well to start I feel like the communication with the sales staff member Jennifer was great. Very timely and productive. Communication with Michael the superintendent was great and week by week which I appreciated. Walk throughs were perfectly explained that was also appreciated. So Rod did the final walkthrough and everything was great, anything that needed to be touched up was immediately touched up. That was also appreciated! So in closing, I would say the build quality was excellent. The timing was perfect just what they said it would be. I would recommend KB homes to everyone.

Great response time came out and got what i needed done

they are definitely trustworthy, so happy we chose KB

I'm a first time home buyer and my experience with KB Home was fenomenal. I'm a Navy veteran and I used my VA home loan with KB Home loans. Miss Jessie was my loan officer and she made the whole process very simple. Mr. Pablo was my sales agent and he was very courteous and professional. Mr. Cecil & Rick have been following up with me since the construction was completed. Overall, I would definitely recommend KB Home!

I had a little issues with some trim work on my new home, Rod and Mike addressed my concerns right away and went above and beyond to make sure everything was taken care of promptly

All the team work provided was excellent

Beautiful experience here at KB homes very good.

Had a great experience with Mike from building to Mike from the loan officer it was a great experience with the process they answered all my calls questions and concerns.

Overall, we had a positive experience. The crew at KB were unquestionably helpful and assiduous in the care and creation of their product, as well as their outstanding customer service which is superior to most companies of any stripe. The foreman and his assistant are very attentive to their customers needs and to the needs of the home. They carry themselves with a gravitas that supports their professional care and attention to their customers. I’m very impressed with Tommy and Efron. They are stand up guys. The negatives in our experience were pretty minimal. Although we had numerous delays in the timeline of the home’s completion but it was fairly innocuous and the fault was not KB’s; allegedly they had manpower issues during the plumbing phase of the build. Additionally, there seemed to be a disconnect with information disclosure regarding the closing/move in date. We struggled with obtaining an accurate close date from their office. However, this was annulled by the fact that they were able to get us closed and into our home a week before the projected close date. We were one of the first families to move in on our end of the block! So, the outcome was very positive. Overall our experience with KB has been positive. We are pleased with the product and support team behind it. ... More

Their services were good and satisfactory!

Thank you for the wonderful experience in purchasing a new house. The overal is great and happy with the house that my family and I enjoy staying in our new house.

Thank you for your quick response to any issues. I receive frequent check in calls asking if everything is good with the home. I appreciate taking care of my concerns quickly.

Well organized and trustful

there are many other builders in the Ontario area, i had visited them all during new house shopping. This KB Home house is generally a great valued built and designed by the professional builder team, the sales office is professional and knowledgeable, and customer service team (after moved in) is also very responsive & experienced. Thanks to Stephen, Karen, John, Philip, and Richard who are a great team and pleased to working with. Highly recommended for the KB Home in Ontario!

We had a good experience with KB homes team starting from sales representatives to customer support team. Quality of the construction is good. Models and time for completion everything is good. Need to improve little bit in workmanship and more designs (upgrades) availability. Expected little more explanation about warranty and facilities in home while final orientation.

They have very good services and the people are very friendly

Good price and good customer services after closing.

Amazing sales staff and the customer service is great. The superintendent was very informative.

As a first time home buyer , I went into this homeowner journey without a realtor and KB guided me all the way through. The staff in each department addressed all my concerns and thoroughly explained every step of the process. Thanks to the staff I feel confident and and very happy about the decision I made to purchase with KB.