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KB Home Reviews in Lakeland Winter Haven, FL

What Lakeland Winter Haven Homeowners Have to Say About KB Home.

Read all 290 verified reviews from homeowners that built a new home with KB Home in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Lakeland-Winter Haven Area

290 Reviews in Lakeland-Winter Haven Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.4

Value 4.5

Responsiveness 4.3

KB Home in Lakeland-Winter Haven Area

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Customer Reviews

No worry Home buying

  • Bethany Y.
  • Verified HomeBuyer
  • December 08, 2022
  • Davenport, FL

KB Home is one home builder with whom you can trust!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

dissatisfied

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2022
  • Davenport, FL

We are not satisfied with the quality of the house delivered by KB Homes, we had higher expectations based on what they show on their social networks.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Some difficulties in the closing date, because change the price

  • Demetrios T.
  • Verified HomeBuyer
  • March 15, 2022
  • Davenport, FL

Some difficulties in the closing date, because change the price to pay off down, ok

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

KB Home - Our construction supervisor Erik is amazing.

  • Nickiesha C.
  • Verified HomeBuyer
  • February 15, 2022
  • Davenport, FL

Our construction supervisor Erik is amazing. He was very informative and responsive.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Truth about experience

  • Aaron G.
  • Verified HomeBuyer
  • March 02, 2021
  • Davenport, FL

Hello KB Team, first off I want to say please change your survey process to represent individual groups in the process. All though I rated 4-5 stars, certain parts of my experience was terrible. The financing piece of the process needs MAJOR IMPROVEMENT. Pan my sales rep, Ray my property manager, and Kerlyn my Warranty specialist deserves the 5 starts and was AMAZNING, the design studio was also seamless. But financing was no good. Also the way the house was turned over to me was not great. A couple warranty issues that Ray and Kerlyn helped me get through but if I have to be honest is saying ...

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Good but not great

  • Douglas M.
  • Verified HomeBuyer
  • June 09, 2020
  • Davenport, FL

Paid alot of money and have alot of warranty items that could have and should have been fixed before closing. Closing was a horrible experience. Showed up at 10am for closing only to find out closing was cancelled and it wasn't KB Homes who told me about the cancellation or why. I had to make alot of phone calls that day to get to close. It was something that could have been avoided with a simple phone call on KB Homes part instead I had to make numerous calls to push the process thru. Double check your process the day prior to avoid any surprises. They won't call you!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Buyers Edward and Rakettia views on KBH STAFF

  • Edward T.
  • Verified HomeBuyer
  • November 30, 2022
  • Winter Haven, FL

The seller Debbie was Legit, very nice to do business with, Erick and Johnny were very good at what they do always tried to make themselves available within a reasonable time frame.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

The energy efficient star rating

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2021
  • Davenport, FL

We love the community and overall the home. We also really like the location. We have a hard time understanding why we were given false info on flood zone. Whether it’s going to be remapped or not, upper management has stated it will be. The correct info should be given to the homebuyer.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

KB Home - Service was very good.

  • Charles J.
  • Verified HomeBuyer
  • May 13, 2020
  • Davenport, FL

Service was very good.

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - Overall my home buying experience was pleasant.

  • Rosenellie R.
  • Verified HomeBuyer
  • August 15, 2022
  • Auburndale, FL

Overall my home buying experience was pleasant. However I have closed on my home over a month ago and construction is still not completed. I am waiting on cabinets, painting and bathroom countertops to be completed. The warranty department has been very helpful l, however I should have been notified by construction not to expect my home 100% completed at closing

Total Score 4


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

KB Home - Overall I cannot complain, my home is beautiful and in a beautiful

  • Amy S.
  • Verified HomeBuyer
  • September 14, 2021
  • Davenport, FL

Overall I cannot complain, my home is beautiful and in a beautiful neighborhood. Pros: beautiful home, beautiful neighborhood, nice price and great location Cons: During the process was promised weekly updates from Frank in the beginning. Communication with him was very difficult and far from weekly. After the build there has been several issues that need to be fixed my weeks have been filled with appointments and people come to do the same thing or put a bandaid on an issue. Example, all doors in my home need to be replaced and someone has come to take pictures 3 times and doesn’t seem to ...

Total Score 4


Quality 2

Trustworthiness 4

Value 5

Responsiveness 1

Ok

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2021
  • Winter Haven, FL

At first any issues were fixed quickly but now it’s taking a long time to get things fixed. Our back patio cracked after living here about 1-2 weeks and no one has come out to fix that yet, as well as our front walkway crumbling at the corners. Then we discovered a leak in our kitchen window about 3 weeks ago and still waiting on someone to fix. About a week after closing we submitted a request due to the kitchen cabinets having numerous scratches, dents, and black markings on them. I did pay for the most expensive cabinet upgrade and am very disappointed with the quality of them. We also ...

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

Sample house and for sale house was different quality along i learned a big lesson

  • Trung P.
  • Verified HomeBuyer
  • December 01, 2020
  • Winter Haven, FL

I bought an inventory house so many things I can not say anything even very weird design and people sale people just answer me 《 someone ordered this house that way 》 but very weird issue for example Outlet power did not work any button on the walls when I installed fans I can use only remote control but they told me someone ordered to build this way so why we stupid to pay and build all button off and on the lights and fans on the walls?? Why? Or another sample outside under the roof we got 3 corners got outlet power for camera system and they missed one corner front right side I showed ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Craftsmanship is not impressive

  • Shrikant Yuvraj B.
  • Verified HomeBuyer
  • May 03, 2023
  • Auburndale, FL

Quality Check is not done properly. Many things have issues.

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Mrs

  • Renato S.
  • Verified HomeBuyer
  • January 25, 2023
  • Haines City, FL

Sales staff are the best, but unfortunately the attention for other people with issues and concerns have to be better.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

KB Home - Look over every thing real good inside the house and outside,

  • James A.
  • Verified HomeBuyer
  • June 04, 2019
  • Winter Haven, FL

Look over every thing real good inside the house and outside, you will find a lot of little things that need to fixed or work on to make it work or look right

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Overall good house, final finishes are the problem

  • Gabriel W.
  • Verified HomeBuyer
  • February 09, 2023
  • Auburndale, FL

Great floor plan, looks great from a distance. Final finishes are not up to anyone’s standards quality control definitely lacks

Total Score 4


Quality 1

Trustworthiness 2

Value 4

Responsiveness 3

Review

  • McArthur D.
  • Verified HomeBuyer
  • June 15, 2021
  • Winter Haven, FL

The whole process was stressful due to the fact that my wife and I had a loan officer who didn’t tell us a thing, he basically did everything on his own without confirming anything with us. Then when we switched to Daliah as our loan officer everything turned around she informed us of everything there is to know. As far as the build of our home there’s issues that should have been caught during the building process. Such as electric sockets not working, cracks between tile, issues with that irrigation system. There was a set back in getting the house built, there’s no sprinkler system in ...

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

They gave me the house with many damages

  • Yadira M.
  • Verified HomeBuyer
  • February 01, 2023
  • Haines City, FL

Everyone was kind, but the house has many things to fix and several details and they have not communicated or told me when they come…

Total Score 4


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Over priced house for the location

  • Vikas P.
  • Verified HomeBuyer
  • February 12, 2023
  • Davenport, FL

Given the location of the property (Tivoli Reserve), the house is over priced

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 5

Workmanship

  • Debbie D.
  • Verified HomeBuyer
  • January 17, 2023
  • Winter Haven, FL

Was a long process. Home is good, but some of the workmanship can be better.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Workmanship

  • Haley P.
  • Verified HomeBuyer
  • October 11, 2022
  • Davenport, FL

overall experience was ok and workmanship was somewhat sloppy and looked rushed. Lots of small details were misses and in turn becomes a headache to have it fixed.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Superintendent

  • Tara D.
  • Verified HomeBuyer
  • October 26, 2022
  • Davenport, FL

The overall experience was longer than promised but worth the wait. I love my new home and community. The Superintendent, Dan, is amazing. He went above and beyond for me and my family.

Total Score 3


Quality 5

Trustworthiness 3

Value 3

Responsiveness 3

Did not live up to potential

  • Romell S.
  • Verified HomeBuyer
  • January 20, 2023
  • Auburndale, FL

KB has very attractive advertised features. The workmanship is the process to remedy issues is slow. Most dissapointing is a contractually mistake they've made without fixing the issue. However they also refuse to say they won't fix it so that I can move to arbitration. Delayed responses and promises to return calls are typical even with time sensitive departments like KB's mortgage team.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Not in the standard

  • Jenny Mercedes A.
  • Verified HomeBuyer
  • July 12, 2023
  • Davenport, FL

I was disappointed since I bought my first house here in USA 10 years ago with KB Home so I really trusted this time. Unfortunately since my first sales rep left KB Home in the middle of the process the relationship get very weak until now Seems you are not well prepared for international sales. I bought this house for moving me here as primary house but I am am foreign so as family lost the first air tickets when the closing date was moved indefinitely just 4 days before the written promised date, and although it was somehow compensated in the final price it was a big inconvenient to do ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2