Lennar Reviews in Sussex, DE
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What Sussex Homeowners Have to Say About Lennar.
Read all 125 verified reviews from homeowners that built a new home with Lennar in the Sussex area. Sussex homeowners have rated Lennar an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Sussex Area
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Customer Reviews
Lennar quality of home building
- Anonymous
- Verified HomeBuyer
- June 25, 2024
- Lewes, DE
Sidewalks and driveways are atrocious. Footprints in both and marked and discolored. Construction dust in basement and garage. Two doors painted in different finishes, on the same door. No sump pump was installed, but that was quickly resolved.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Good
- Sufiyan R.
- Verified HomeBuyer
- October 25, 2022
- Millsboro, DE
The quality of the materials could be better. The finishing could improve as they haven't done good finishing.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Lennar - Everyone who is employed by Lennar has been exceptional.
- Anonymous
- Verified HomeBuyer
- July 06, 2021
- Harbeson, DE
Everyone who is employed by Lennar has been exceptional. The plumbing, drywall, & electrical subcontractors work has been shoddy and substandard.
Total Score 3
Quality 1
Trustworthiness 5
Value 3
Responsiveness 5
The little things matter big time
- Jane G.
- Verified HomeBuyer
- March 12, 2024
- Lewes, DE
We like the style of our home, but the finishing details are not the best. The crown molding is poorly installed. Very obvious joints are visible. The appliance package is not the best either. Our microwave stopped working after 3 weeks. Took almost a month to get a new one. Our customer service person was great in getting this solved. If it weren’t for Chris C. We would still be waiting. Hard to believe there are no ceiling lights in the bedrooms. There is no egress off the back porch either so the homeowner has to spend money right off the bat if you want to get off your porch without ...
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 4
New Home buyer
- Anonymous
- Verified HomeBuyer
- October 26, 2023
- Lewes, DE
Lennar offered more incentives to purchase a home than any other builder in the area. They were also flexible with me as I did my due diligence. A few items for feedback. The construction manager came off a bit rude while walking through the home the first and second time. My thoughts are some more professional communication skills.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Rose active listener; prompt, appointments quick.
- Louis S.
- Verified HomeBuyer
- July 25, 2023
- Lewes, DE
Sung excellent; Ally excellent; walk thru missed gas stove connection, wall coaxial damage, refrigerator water hose kinked; electrician on breaker box number does not return phone calls. Facia-soffet poorly done Gaps openings
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Lennar Homes buying experience December 2022
- Stacey B.
- Verified HomeBuyer
- February 07, 2023
- Harbeson, DE
Lennar's closing practices were deceptive. Placing typical seller expenses on the buyer as well as having buyer pay for water & sewer tap fees etc.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - Bought a brand new house but received a house with a microwave
- Vestonia V.
- Verified HomeBuyer
- April 12, 2022
- Millsboro, DE
Bought a brand new house but received a house with a microwave that was not working and a lot of very imperfect blemishes to the craftsmanship.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Be careful before selecting
- Anonymous
- Verified HomeBuyer
- May 18, 2021
- Millsboro, DE
The way the house is built, you’d think you were getting a $150k home but it costs you $300k+. Unfortunately the people doing the work do not care about their quality of work and unfortunately the Managers who are supposed to oversee the work are either not here or don’t have the experience to understand what’s wrong. We didn’t know the questions to ask but now that we know, we wouldn’t build with this builder again.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Delaware retirement home
- Wayne K.
- Verified HomeBuyer
- March 31, 2023
- Lewes, DE
Six weeks after closing, still working to resolve identified deficiencies.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - Attention to detail is lacking with this builder.
- George D.
- Verified HomeBuyer
- November 23, 2021
- Lewes, DE
Attention to detail is lacking with this builder.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - We are happy to be in the home.
- Adrienne F.
- Verified HomeBuyer
- January 05, 2022
- Frankford, DE
We are happy to be in the home. However, we feel that a lot of corners were cut and we are very disappointed. There are stains on my rugs, lots of imperfections, our railing on our staircase is dangerously sharp, and more. Worst is the lack of response to requests to get things taken care of. Would like to have things rectified prior to our one year mark!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
The Lennar Experience
- Katharine M C.
- Verified HomeBuyer
- June 13, 2023
- Millsboro, DE
From the moment I signed and gave my deposit for my home I felt that it was one of the last lines of communication with Lennar without pulling teeth. The only time I received a call back was when they sent me a review. After moving in and doing a virtual tour It took over a month for anyone to respond after having to reach out yet again. I have family members that moved in over a year ago and they did not have the same experience. Lennar service has for sure decreased in quality and craftsmanship. The endless cement LUMPS that are under the carpet is ONE example of shoddy work done. I ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
The poor workmanship and how unprepared the house on final walk through. The workers had caulk all over the house that still remains, wiring was incomplete and they did a bad job on the screened in porch.
- Anonymous
- Verified HomeBuyer
- November 25, 2021
- Frankford, DE
Beware, many homes in our development have had serious plumbing issues and we are hoping we wont have the same. They rush to finish these houses that are there are too many issue with craftsmanship. Customer service has been slow to react due to staffing issues.
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Some good some not so good
- Annamaria T.
- Verified HomeBuyer
- September 26, 2024
- Millsboro, DE
I moved from out of state so I relied on my realtor and Lennar sales rep to assist me thru the process. There were some issues at walkthrough which were addressed by bldg mgr such as dead sod replacement before closing. I drove for 2 days to get to DE and upon arriving at the sales office to pick up my keys I was handed my keys by the sales agent. There was no welcoming feeling from her which I thought was odd. How about welcome to the community or welcome to Delaware. All she said was “I wonder when you were getting here”. Moving on, I got to the house and within 48 hrs my water was ...
Lennar responded:
Good afternoon Annamaria, Thank you for reaching out to us and sharing your concerns. I apologize for the inconvenience you have gone through. I have shared your feedback with upper management for their review and assistance. For future questions or warrantable items, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
The amount of options included in the build is amazing. Crown molding. Wood floors. Windows everywhere. Square footage.
- Jeremy A.
- Verified HomeBuyer
- April 12, 2022
- Millsboro, DE
The home itself is beautiful and the quality is impressive and everything we wanted. The buying and financing process was a non stop headache of poor communication and blatant deception. Supply chain issues and construction delays are very difficult to handle especially since they are not properly communicated. Waited 4 weeks for an essential steel beam to be delivered just to wait two more weeks for work to start again after delivery. Throughout that entire time the Lennar team blatantly lied about delays and timelines. We love our finished home. Would not recommend anyone building a new ...
Lennar responded:
Hi Jeremy, thank you for this review. We would like to apologize for the poor communication you were provided during the building of your new home. We are sorry for the frustrations and headaches these delays must have caused. If you have anything that still needs attention, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 5
Trustworthiness 2
Value 5
Responsiveness 1
The home was rushed to complete before the end of February 2022 so that Lennar could pump up delivery reports to shateholders
- David M.
- Verified HomeBuyer
- April 12, 2022
- Harbeson, DE
There were too many defects and incomplete issues with the home when we had a 2 hour orientation. Instead of being able to pay attention to the orientation we spent the time placing blue tape and could’ve used many more hours. One the final acceptance walk a week later it was better but still needed more than the 2 hours allocated to mark. Issues. It was clear that Lennar project managers failed to provide quality control of their vendors and also failed to inspect and make punch lists before we inspected the home expecting Us to do that. We provided 3 weeks full access to the home for ...
Lennar responded:
Hi David, thank you for this detailed review. We appreciate you taking the time to detail your experience. We are both sorry and disappointed to hear about the ongoing incomplete items from your orientation that are being addressed well after closing. If there are any items that remain outstanding, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Matt and Ken are good at handling concerns...
- Anonymous
- Verified HomeBuyer
- May 06, 2023
- Lewes, DE
If possible monitor your home being built from start to finish. Look closely at your walk through - there are lots of discrepancies to pick out as the contractors used during the home build are not attentive to detail.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Buying experience
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Millsboro, DE
Ask numerous questions and don’t assume anything. It is a process that needs to be heavily involved with decisions made, and read all materials available to know exactly what you are purchasing. It is not as easy as they claim it to be. Highly suggest home inspections prior to settlement.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Closing Day
- John D.
- Verified HomeBuyer
- January 17, 2023
- Lewes, DE
Worst closing day experience that I have had with a new home. There were numerous unfinished and non-corrected items in the home. The home was not cleaned! Sheetrock dust and dirt on the floors and counters/cabinets. The hot water heater over-flow pan was full of water. I spent a few hours going through the home with Tom pointing out the issues. I would have postponed the closing but I had a number of scheduled deliveries for that day. There are still a number of these noted items today that have not been corrected. The closing day should be a happy/positive time. My was a very stressful ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
The lack of attention to detail in the new build is disappointing.
- Bernard O.
- Verified HomeBuyer
- January 12, 2022
- Millsboro, DE
We purchased a spec home, so, we had no choice in our finishes. We wanted to push settlement by two weeks which Lennar would not allow. However, when we settled there were many items not finished in the property. They could have used the two weeks to complete the work. The painting, caulking, tile work etc. were not professionally done. Our contractor who we met at the final walk through was good. He was responsive and helpful. However, there are several items that were on the list to be completed or replaced that have not been completed. We have been here for 4 months.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Horrible Customer Setvice!!!!
- Angela B.
- Verified HomeBuyer
- July 12, 2024
- Selbyville, DE
I would never recommend anyone to use Lennar. Maybe using another rep but certainly not Sam Reeves. You settlement date was pushed back 4 months with known pre existing issues. Extremely unaccommodating. Said settlement date was pushed back every week. Was offered multiple concessions and given none. Out of 5 homes I’ve purchased, Lennar was BY FAR the worst experience I’ve ever had!!! Steer clear of this builder.
Lennar responded:
Good afternoon Angela,
Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. We take pride in offering excellent Customer Care, and hope that moving forward, you have a positive feeling about your home purchase. For any questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Will never buy from them again for the infinite problems in every
- Anonymous
- Verified HomeBuyer
- September 14, 2021
- Lewes, DE
Will never buy from them again for the infinite problems in every house they built in the neighborhood. Poor construction quality. Poor responsiveness. They don’t take responsibility and divert it up and down the chain.
Lennar responded:
Hi, thank you for taking time to leave a review. We are sorry to hear about the issues and frustrations you have expressed regarding the construction of your new home and subsequent responsiveness from the local team. If there are any outstanding items that need to be addressed, please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Never again.
- Rebecca K.
- Verified HomeBuyer
- March 17, 2020
- Millsboro, DE
Never again. Nightmare of an experience. Been 6 months and still waiting for repairs to be done from our walkthrough 1 week before settlement. HOA office is a joke, we pay all this money and they wanna keep raising the monthly fees. It dont want to address the real issues going on in the development. Already looking to move in the next year or 2 hopefully.
Lennar responded:
Hi Rebecca, thank you for providing this feedback about the outstanding items in your new home, as well as your concerns with the HOA. We are sorry to hear that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
NEVER AGAIN
- Anonymous
- Verified HomeBuyer
- July 09, 2021
- Harbeson, DE
5 month old hone with at least 10 unanswered tickets in queue. Water seeping through guest bath floor, havent heard from anyone. Closing was moved at last minute and blue tape items never fixed. Have not heard from anyone!! Never again..
Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for the incomplete work and lack of communication you have experienced with work in your home. If you would like us to follow-up on any incomplete items, please send us an email at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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