Lennar Reviews in Lakeland Winter Haven, FL

It has taken about 20 separate visits over the course of 3 months, from the building to complete items that were either not completed or done incorrectly and its still not finished.

The process was great and there helpful but the guys they got making these home they do a horrible job with the details is very sloppy and not clean.

We have been living in the residence for a month and a half and there is still an unpainted door, we have not been given the door lock to the garage and the worst thing is that nobody answers our calls or e-mails. After the closing, they play the fool.

Unfortunately was not a good experience in the buy and all processes. I received my house with several problems and poor quality in the finish of the house, paint, wood etc

We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we found a can of open beer behind our washer. That most likely explains some of the rush work and errors we are experiencing. ... More

Over all my experience with Lennar was not so good as I expected. Everyone wants to buy a house at least in so good condition as seen visiting demo house. But unfortunatelly Lennar has a lot space for improvement... Twice was changed the closing date...it costs me, of course. I was shocked for the amount of undone jobs and broken materials, building materials were laying all around house, unclean pool, unpainted walls, unfinished frontyard etc. during New Home Orientation. Obviosly the closing should be held at least 2 weeks later to let the builder finish my house completely, but the pressure on closing by the end of the month did not let enough time for total completion... The list for undone and unfinished jobs was really long, and - after one and a half month after closing, all of them are still not completed...This deal with Lennar costs me an extra money and I still can't start a rental business because of Lennar's delays. I am really disappointed on the manner how Lennar doing their bussiness. ... More

The sales and finance teams were great, however, the construction team was far from it. It appears that they were on a mission to build our home as quickly as possible without consideration to quality or the customer. We went into the house every week that it was under construction. When we saw things that weren’t right or could be better, we notified our sales rep. He passed our thoughts or concerns to the construction team. The answer always came back as “it’s built according to specifications”. They made no corrections. We did two walk-throughs; one about one week before the closing and the other on the day of closing. The preliminary was ok because we were pointing out issues that we could see. The final was a disaster. For example, when we turned on the faucets in each bathroom the water splashed onto the counter and floor. We told the construction manager that this was unacceptable. He replied, “It was built according to specifications. We would have to order all new bathroom countertops.” When we challenged the specifications, he replied, “We are not changing it. If you don’t want the house you will lose all of your deposits because it was built according to specifications.” About 90 minutes before our closing, he threatened us. This was not repaired; it’s still an issue. Additionally, the conversation went so long that we didn’t have enough time to do the full final walk-through. However, during what little bit that we could do, there found additional damage done prior to the final walk-through. They told us that the repairs weren’t their responsibility (they were only responsible for issues found in the preliminary walk-through) and that we would have to file warranty claims. We disputed that we had not closed and it wasn’t our house yet. They finally agreed to one of the repairs but it took about three months to get it done. There is so much more that we could write but we think you get the message. Overall, we believe this could have been a good building company at one time but they are so big now that they are fully focused on building as many houses as possible with complete disregard to the customer. We can say all of this with a clear conscience and without wondering “are we too picky” because all of our neighbors whose houses were built by Lennar had similar or worse experiences. ... More

Purchased a "Ready Home" in Solterra Springs that was not ready. There were missing doors, painting that needed to be done, and substandard workmanship overall. There are carpet staples popping up all over the edges of the carpeting. Quality control seems to be an issue.

Avoid new home builds. Too many corners cut and materials are of poor quality. Our backyard is disappearing with each downpour as they failed to grade the property appropriately. Too many people are only worried about their bonus and not the quality of the product they sell. Buyer Beware. Buy used as someone else has repaired what the builder failed to repair.

Not a great overall experience. Our New home consultant Ainsley was amazing! Everyone/thing else has just not been great. Unorganized, a lot misinformation. This review is after 2 months living in the home and still dealing with issues.

The quality of the job is not good as it was expected. They’re pushing you to extend to meet their goal even though the house is not ready yet to closed

We purchased our home sight unseen and just got the virtual walk thru since there were no models available to view. At our first walk thru there were a lot of items that needed to be fixed or repaired. I was assured they would be fixed by closing in 7 days. I had to wire the money before closing so it would be funded. Lennar extended closing by a week so we had to pay for additional housing. The day before closing we did our final walk thru. The blue tape was still everywhere and not move in ready at all. We were assured everything would get done with no questions asked after the fact. Once we closed it became such work and hassle to get anything. The new home rep was so helpful but his hands are tied when management says something different. We have been closed on the home for 6 months and still have work needed to be completed, and still haven’t move our furniture in. We have been living on bare minimum in what feels like a construction zone. There is still paint and texture all over the light switches and floors, and not to mention the beautiful blue tape everywhere! I’m now having problems with Lennar approving items clearly needing addressed being done. I paid extra to have a screen enclosure added to my back patio. Per the virtual walk Thru it is placed in a location that allows for patio furniture on both sides of the sliding door since the patio is pours very small and narrow. Well they put the door in the wrong location and refuse to fix the placement. Lennar management said I can pay to fix it. So the patio and lanai I paid extra for is unusable unless you want to go stand out there. I can’t believe on almost a half a million dollar home they would let a customer move into a not move in ready home and then argue about doing things after closing. I’ve been selling real estate in this area for 14 years and have sold many Lennar homes with a great experience for my clients. Unfortunately their quality and customer service has changed and is very disappointing. Please don’t close with items to be fixed….you’ll end up fighting for months! I can’t have a house warming party because the home isn’t even ready. So upsetting. ... More

This is actually a really good efficient home, the problem is the finish work is horrible. They really need to have strong leaders to hold their sub contractors to a higher standard. You just can't push everything off to warranty and inconvenience the new home owner that have to wait on contractors to show up, if they show up and the extra mess it causes after you have already moved in. We love our home we really do great layout energy efficient, but all the extra time and mess to go through after you close is ridiculous. It is 3 months after we closed and we still have a ton of items on our list that still need to be fixed. I am cutting them some slack because I know the labor shortage that is out there, but having to be at home for a 4 hour window and no one show up is totally unacceptable. No call no nothing just a no SHOW. I will say they are trying to get it all fixed but it is just not the right way to do it. ... More

I quite disappointed in what I'm learning about the vacation home part of the community. Very noisy, crime, etc.

There were many issues to be resolved, not all of which were completed to our satisfaction. The standard answer to our issues was “It meets code” even though we did not agree and could show it was different to plan. For new home buyers, make sure you watch every stage of the development and take someone who understands home construction with you on your walk through so that you pick up all the issues.

There were no lights fixtures in any of the bedrooms no towel bars in any of the bathrooms the painting was sloppy the cocking & plater was sloppy I expected more for as much as this house cost

You can`t see your head in front of you at night and the houses don`t come with outside garage lights. The sprinkler system isn`t set to spray the grass in places. The yard itself isn`t level and lumpy all over. Brand new community with renters already. Mail box issues from day one. I`m not a fan at this point.

I was promised a lot of things I never got, paint color, flooring, special water heater... even though it was on my contract, they just reduced the price of the home to settle me down.

The full process is a pain, from the sales agent, unresponsive, to the closing. I still have some unresolved issues. Only the two o three people in the CUstomer Service area, like Mr Delgado, communicated with me and tried to solve some major issues

I really hate to speak poorly of any company but I do wish that someone has warned me about Lennar. They are a big company building lots of houses and it’s easy to get lost. They have lots of small divisions each of which own an element of your selling/building/closing experience. It was really hard to know who to call for what or how to get updates (we lived out of state). The final walk through and resolution of outstanding issues was terrible! I can’t recommend them in good conscience.

I do not think that I can be fair enough to complete this survey at this point and time until my complaints have been resolved.

I would never recommend this builder to anyone because they sacrifice quality for quantity. I’ve never experienced anything like I have with Lennar. It’s sad that no one even seems to care.

Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.

The process of picking out and paying for the home was simple enough however the contact for using lennar mortgage and getting the unfinished work completed has been another story. Lennar pushes incentives to close quicker but did not use them, I ask to buy down the rate but all they did was 1/8 point leaving over $10k of incentive unused. The other item pushing the close was that the property was unfinished and I have yet to hear back on when it will be completed. Lennar needs to have better customer service!

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More