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Lennar Reviews in Charleston, SC

What Charleston Homeowners Have to Say About Lennar.

Read all 418 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.6 out of 5 stars in Charleston Area

418 Reviews in Charleston Area

Ratings by Category

Overall 3.6

Quality 3.3

Trustworthiness 3.4

Value 3.6

Responsiveness 3.3

Lennar in Charleston Area

View Homes

Customer Reviews

lack of supervision during the finish trim stage, sheet rock, HVAC install

  • Marc M.
  • Verified HomeBuyer
  • January 19, 2022
  • Summerville, SC

very nice community but the nearest school for my kids to attend is over 30 mins away and estimated bus drive is 1.5 hours. If we needed to pick up or drop off our kids it would consume over 2 hours a day spent driving. If you have kids that need to attend school do not move here. also the infrastructure has not been addressed. One builder is dropping 700 homes and the roads are single lane each way. This area is going to be a mess for several years until the growth catches up to the homes being built.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar ignores you and does about half of what you ask for

  • Michael M.
  • Verified HomeBuyer
  • September 24, 2019
  • Mount Pleasant, SC

Lennar’s house plans are very well done for modern living. Materials are as advertised. Home care warranty is practically worthless. And their people can be spiteful if you get upset with their poor service.

Lennar responded:
Hi Michael, thank you for sharing your experience. We apologize for any issues you have faced with your new home. Please email any outstanding items to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Won't service bad sod!!

  • Richard P.
  • Verified HomeBuyer
  • May 17, 2024
  • Summerville, SC

Sod was laid dominant at the time. Once growth began weeds popped up. I was told nothing could be done. Also the sod was supposed to be rolled and two after close still not done . When the lawn service cuts they are making ruts and tearing up loss sod. Ruining the lawn!!

Lennar responded:
Thank you for taking the time to share your experience with us. I’m sorry you aren’t satisfied with how the sod turned out. If this is still under warranty, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Kevin is horrible

  • Jennifer M.
  • Verified HomeBuyer
  • May 03, 2022
  • Summerville, SC

Kevin is horrible. Lennar mortgage ran my social security number without my consent. I had told Kevin that I had my one lender but he would not listen. I felt like he took advantage of me because I was a single mom doing this on my own.

Lennar responded:
Hi Jennifer, thank you so much for sharing this feedback. We take the home buying process very seriously and would like to apologize for the poor support and customer service you experienced. If there is ever anything we can do to help, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Rush job

  • Jenna B.
  • Verified HomeBuyer
  • January 21, 2022
  • Johns Island, SC

Although we appreciate that Lennar pushed to meet our established closing date, it was at the expense of the quality and completion of certain items. We are now 4-5 months post closing and still have items unfinished. Our construction manager essentially abandoned us and it's been extremely difficult getting things fixed via the warranty group. We love the house but this did not go the way it should have.

Lennar responded:
Hi Jenna, thank you for sharing this review. We want to apologize for the outstanding issues you have faced since closing on your home and poor service you received from the team. If there are any items outstanding in which we could help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Trust but verify

  • Scott M.
  • Verified HomeBuyer
  • June 01, 2021
  • Mt Pleasant, SC

We love the home despite the fact that we are still having to deal with punch list issues prior to closing now that we’ve been in the home for 4 months. The Lennar agent our realtor worked with was not trustworthy come to find out on things we were told early on when we decided to buy. Lennar management is horrible! I wouldn’t ever seek out to work with this builder ever again.

Lennar responded:
Hi Scott, thank you for the review. We are sorry to hear you are still living with issues outstanding from your closing. If you could send us a note at corporatecustomercare@lennar.com, with any details you can provide, we will follow-up for you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Unresolved problems!

  • Anonymous
  • Verified HomeBuyer
  • May 27, 2021
  • Hanahan, SC

Experienced numerous problems from purchase to closing. Did not receive things we were told were included in house. Couldn't even get in house for a couple of days after closing. Still unresolved problems. Overall was not a good experience.

Lennar responded:
Hi, thank you for your review. We apologize for the frustrations you have experienced regarding outstanding issues in your home. If you would like us to follow-up on these items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Not getting all warranty items resolved.

  • David M.
  • Verified HomeBuyer
  • February 26, 2020
  • Mount Pleasant, SC

Lennar personnel promised to resolve quality/warranty issue within 30 days of closing on our house on 30 September 2019. After delays, and in some cases, multiple attempts by Lennar appointed technicians, we still have lingering issues with exterior doors. We also submitted a Lennar warranty ticket on a cracked countertop in our master bathroom that still is not resolved. The exterior doors have had added added in various places around each door that look terrible and have not solved the door sealing issues. The exterior door seals need to be replaced with new seals that reliably seal the ...

Lennar responded:
Hi David, thank you for sharing your feedback with us. We are sorry to hear about these issues, as well as the delays in getting them addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Still trying to get issues fixed almost 5 months in.

  • Ashlee K.
  • Verified HomeBuyer
  • July 02, 2019
  • Summerville, SC

We've had nothing but problems since the day of closing when we walked in for final review and none of the issues had been corrected. I could give a whole list of issues and problems that almost 5 months in we are still trying to get taken care of. Seems like every time we get one resolved, another issue shows up. I wouldn't recommend them.

Lennar responded:
Hi Ashlee, thank you for taking the time to share your feedback. We are sorry to hear about these issues. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Sales

  • Michael R.
  • Verified HomeBuyer
  • September 19, 2024
  • Summerville, SC

Seems like sales was not interested in our needs; just getting homes off the books. If we were told that they were having a sales event in July, we would have waited. We wanted the Waverly & got the largest home we could afford, the Osprey. We didn't know some of the larger homes may have a bonus room upstairs; didn't know that the there were more homes available other than the models. Would have liked to have brought our pool table, but sold because no room in Osprey. Sales person said when we do a Reverse to Purchase, would only have to put down half as much...LIE...ended up having to put ...

Lennar responded:
Good morning Michael, Thank you for sharing your experience with us. We genuinely regret that your Home-buying experience wasn’t as positive as it should have been. Your feedback is important, and we’re here to support you moving forward. We hope to earn back your trust while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

My experience with the Lennar Company has been very disppointing.

  • Judith M.
  • Verified HomeBuyer
  • April 17, 2024
  • Summerville, SC

Very disappointing experience for the price of the home.

Lennar responded:
Hi Judith, thank you for your feedback. We apologize for this experience. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Behind Closed Walls

  • Anonymous
  • Verified HomeBuyer
  • April 14, 2024
  • Summerville, SC

I definitely would like to arrange an inspection by leadership to see the overall work performed in my NEWLY BUILT home, especially by GMT. Specifically, with the trash found inside the walls, we reported to Leadership. And that it was found after they had to remove the shower wall for replacement less than a month after closing. And many other less-than-satisfactory issues we have endured. The quality of craftsmanship being witnessed is borderline criminal.

Lennar responded:
Hi, there, we want to apologize for the quality issues and debris that you found in your new home. These kinds of things are not up to our standards and we are going to be discussing your feedback with the team responsible to help drive improvement. -Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Lack of quality control.

  • Karen H.
  • Verified HomeBuyer
  • June 06, 2023
  • Johns Island, SC

1. Door strike on front door is missing. 2. Baseboard trim gaping from the wall in many places. 3. Incorrect emergency contact number. 4. Stairwell had to be repainted 5 times (orange peel and runs) at our insistence 5. At final walk through windows we’re still grimy. 6. Ant infestation in house. 7. Furnace vent crooked above roofline. 8. Wood exposed around outside of former windows. 9. Concrete poured down valve box to fire hydrant.

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Sub Par

  • Cynthia G.
  • Verified HomeBuyer
  • May 02, 2023
  • Johns Island, SC

Just as any buying experience when before after you say yes and give them the down payment to commitment, they fall Over themselves to “be there for you”. The s day you sign you’ll never hear from anybody you saw before again! The lender from Lennar didn’t know what he doing and I got emails from him requesting the same material even after I had closed. At closing, the keys my new home were mysteriously “lost”. I went to my new home with no keys. I had to stop at the sales office for the agent on duty to give me the standard key to open the house. Finally, after three days, they told me ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

First time with Lennar - not so good

  • Daniel M.
  • Verified HomeBuyer
  • February 27, 2023
  • Summerville, SC

This is my family's first new home purchase. I wish I could say that everything went as well as we wanted but that is simply not the case. Lennar moved our closing date several times. There was no infrastructure set up for internet in the home until 3 weeks after our closing date. The whole thing felt rushed and then ultimately stalled toward the end. I feel that Lennar just wanted to get this one penciled in the books before it was truly move-in ready. We have been here a couple of months now and have submitted multiple work orders for a Ring Security System that was not working properly ...

Lennar responded:
Hello Daniel and thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar is a disappointment

  • Christine G.
  • Verified HomeBuyer
  • February 09, 2023
  • Summerville, SC

Lennar was huge disappointment. Lack of communication from sales agent and construction manager made the purchase and building process very frustrating and difficult. If we didn’t love the neighborhood we would have walked away.

Lennar responded:
Good morning, Christine, and thank you for writing this review. We want to apologize for the frustrations you experienced during the building process of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Not Good

  • Arnedra S.
  • Verified HomeBuyer
  • January 10, 2023
  • Summerville, SC

The overall home buying experience was not good. The construction manager was the absolute worse. The quality of the home is very cheap and already falling apart. I will never purchase or recommend a Lennar Home to anyone.

Lennar responded:
Hi Arnedra, thank you for this review. We would like to apologize for the poor communication and service you have received from throughout your home buying and owning journey. If there are any outstanding items that need attention, please reach out to our team at lennarcares@lennar.com, thank you. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Not woth it.

  • Myron W.
  • Verified HomeBuyer
  • November 28, 2022
  • Summerville, SC

After all the headache, not worth it.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Mr.

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Moncks Corner, SC

The whole experience could have been better. Everything from the time my Earnest money was taken to the quality of the finished product.

Lennar responded:
Hello, thank you for your review. We are sorry we did not meet your expectations. If there is anything we can help you with, please reach out to corporatecustomercare@lennar.com - Lennar Customer Care Team.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Not at all happy at the moment with Lennar!

  • John G.
  • Verified HomeBuyer
  • July 19, 2022
  • Mt Pleasant, SC

Not at all happy at the moment with Lennar!! Hopefully , the issues with our home purchase , which are many are resolved in a reasonable amount of time..

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Don’t buy

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2022
  • Charleston, SC

Do not buy with this builder. All they care about is money and not the customer. My realtor even said this is the worst builder she has ever dealt with and will not recommend this builder to any of her clients ever again.

Total Score 2


Quality 3

Trustworthiness 1

Value 1

Responsiveness 3

Lennar - Would not recommend.

  • Ethan C.
  • Verified HomeBuyer
  • December 28, 2021
  • Summerville, SC

Would not recommend. Everything Included is a lie. Never getting a Lennar again.

Lennar responded:
Hi Ethan, thank you for taking the time to leave a review. We are sorry to hear you are not satisfied with the included features of your Lennar home. If there is anything we can do to assist you in the future, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Was horrible and won’t ever buy another Lennar home

  • Kevin F.
  • Verified HomeBuyer
  • October 29, 2021
  • Summerville, SC

Was horrible and won’t ever buy another Lennar home

Lennar responded:
Hi Kevin, thank you for writing a review. We would like to apologize for the poor experience you have expressed your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 3

Lennar - Poor materials used and sloppy craftsmanship.

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Mt Pleasant, SC

Poor materials used and sloppy craftsmanship.

Lennar responded:
Hi, thank you for taking time to write a review. We would like to apologize for any disappointment you have with the craftsmanship and materials used in your new home. If there are any particular issues requiring further attention, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

The overwhelming and blatant lack of pride in their craftsmanship.

  • Christopher O.
  • Verified HomeBuyer
  • October 22, 2020
  • Summerville, SC

Monitor the work throughout the process. Many of the trades do subpar work and the construction manager failed to do to his job. If you can be here everyday to check on the progress than you might be ok. If you're forced to rely on the construction manager...well good luck.

Lennar responded:
Hi Christopher, thank you for taking time to leave a review and share your experience with us. We would like to apologize for the frustrations you outlined with the trades on your new home. If you would like us to follow-up on anything in particular, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3