Pulte Homes Reviews in Jacksonville St. Augustine, FL

If I had not stopped at the construction site every week, many things would not have been fixed until it was too late. Plumbing in the wrong place. Air conditioner pad in the wrong place. Electrical disconnect and service outlet for A/C in the wrong place. Contractors smoking in the house. Shower stall glass in master bathroom not caulked. Garage door controls on garage wall reverised. Screen for patio door bad, still waiting after a month and half to be replaced and installed. Base trim cut wrong but installed anyway. Hallway wall by third bedroom not plumb...

Pulte homes, St. Augustine, FL division did not deliver the home on time, did not make sure all the issues found in the pre walkthrough are addressed by the closing date. The post sales support team is not even responsive. No progress on the issues raised during the final walkthrough nor any communication on their plan in addressing the issues raised. This division is only interested in making the sale and making the money. They are least bothered about the customers or their satisfaction. They have a few good employees that certainly want to help the buyers. But the rest of their culture from top to bottom is careless towards customers. I highly suggest to stay away from Pulte homes, St. Augustine, FL division. ... More

There are a lot of little quality issues. I felt rushed through and not truly given a punch/quality walk through. Now have a safety issue and rather than discuss the issue with me people just showed up and in a poor attempt to fix without any notification the work was going to be preformed. I think communication has been horrible since we have closed.

My wife and I were initially very excited to buy from Pulte, as on the surface, it looked like a great operation and a great value. Now that we have been Pulte homeowners for two months, that has changed to dread. We found that it was necessary to constantly complain about every little detail to have any hope of quality in the home. The painting and drywalling is atrocious, and we are on our 3rd round of repairs/paint on that. The grout work for the tile is filled with holes. When we moved in, the movers couldn't believe it was a new house because they were finding so many defects in walls/floors/doors on their house survey BEFORE moving anything inside. We had to have our floors professionally cleaned prior to moving in because they were unable to remove all the dirt/mud they had brought inside on their boots. As for appliances, they installed a dented microwave and a broken oven (door was bent). Nothing was leveled (doors, fixtures, wall switches). They refuse to properly protect the house from water runoff. The gutters essentially dig holes at the side of the house, and despite listing this issue prior to closing, they simply filled in the hole and then said it was not part of their warranty. Overall, I wish I had used a different builder as I feel like my brand-new house was not built well and the interior certainly doesn't feel new with all the paint, trim, and drywall defects. ... More

By far one of the worst experiences of home building we've ever dealt with. We've been in our home for just shy of 8 weeks & we currently have 40 work order tickets submitted for issues in our home. The quality is beyond poor !! And next week, movers are coming to remove everything from our 2nd floor due to subfloor issues which we report MONTHS before closing. The experience has sucked every ounce of joy from us. We will never recommend Pulte. We just want all of our issues resolved so we can live in a home we are paying a fortune for. And some form of compensation since we are missing work for repairs and essentially cannot even use our 2nd floor of our home as it is intended. The exterior of our home is awful - splintered woods, sharp unseamed metal edges, damaged wood, etc. The list goes on. We were patient with the home build (we were told we'd close in July/August & didn't until December). We requested quality from the man in charge of our home & what we got couldn't be further from that. While the person in charge of warranty has been helpful, they too expressed our home shouldn't have went to close with the amount of issues we are experiencing. The man in charge of building this home should be ashamed of himself for the home he left us. He promised to fix things even after close & they weren't done. After 8 weeks, we are still left with cabinets damaged throughout, no scribe/trim in several places of our home, a patio covered in rust spots, doors with damage, etc. The list continues. We are sad that our new home is filled with stress of issues rather than joy and happiness. It is not okay, at all !! Someone needs to be held accountable for the extremely poor quality of our home. We used Pulte for our first home build and it was a great experience which is why we chose Pulte again. And to be honest, I wish we wouldn't have. The experience this time around was polar opposite. ... More

Experience was not good. My wife and I both feel this was a bad experience and would not recommend using Pulte as a builder.

Overall it is clear that the builder expense trumps quality and customer experience. Examples include garage door wasn’t working. It was determined it was due to electrical line to sensor being damaged in wall. Solution was to run new line outside of the wall and leave it hanging. Garage light and opener are more than an arms length away from door- solution was leave it cause it would be expensive to fix. Tile grout was not done correctly-two different colors, uneven, and thin set showing through. Solution throw a colored sealer over it that was the wrong color and does not address uneven installation or adhere to thin set. Essentially I bought a new construction home that needs resale home corrections. ... More

Pulte mortgage is the worst. Construction crew was great.

When you get a contract on a house and the builder says oh we will have it done in 6 months, don't believe them. We walked in our interest rate with the understanding the house would be good and 6 months, 6 months came and went and a house wasn't built and the contract on the house expired. Then we were told by faulty if we wanted the house we would have to do a new contract at an even higher interest rate. This higher interest rate is going to cost us over $100,000 over our 30-year mortgage, because Pulte was unable to get the house built in time. They have offered us incentives, such as taking $10,000 off the closing costs, they had a Lanai built on the back of the house at no cost and they gave us a lot of platitudes but it still doesn't equal the $100,000 that we're going to lose over the life of the loan. Within a month of closing they had sold the loan to another company. Additionally when we went to closing there was still a lot of things that had not been fixed, our project manager gave us a paper saying Pulte owes us repairs, we're still waiting for those repairs 2 months later. I would like to say that our situation is unique, however I have talked to a lot of my neighbors and it seems it is not a unique situation and that it has happened to most of my neighbors. having a home build is a very stressful situation and to not know when it's going to be ready is even more stressful we had to pay out a lot of money because our profile belongings were in storage. Our house was supposed to be done in 6 months it was 13 months before we went to closing. Talking with my neighbors saying thing for them. When you do your walkthrough unless you're a home builder or you would have done this before you don't know what you're looking for, now I find lots of little problems and we have a home warranty that is good for one year so we will see how many more things we're going to have to be calling our warranty specialist on, currently we're about 14 things that have had to be repaired or are still waiting to be repaired. I wish I could say that this was only a problem that Pulte has but in talking to people in our community that has three different builders, everyone seems to be having the same problem. So if you decide to build a home beware. ... More

I was in the process of moving and had a deadline to move in. Found a ready to move in that worked. Was tied it would be ready inside my timeliness that I verified multiple times before signed the contract. I wasn't allowed to speak to the building manager until I signed the contract. The day after, he told me the date I was given was NEVER the date and was out a month. We were upset but still inside out time line. As things went forward, our home manager was fired and the new manager told us the move in date is delayed 2 weeks longer. This put us at our absolute latest we could move in. This quick move in had already delayed 2 months. When we got closer, it kept pushing back. I had to get a corporate supervisor involved to help. Completely unsat. Pulte may had been good in the 80's, but not anymore. This is just 1 issue that happend. Don't use there financial department or house insurance. They are just as bad as the company. The best thing to happen is that my morgage was sold to another company, thank God! Highly recommend staring away from this company and anything associated with them. There are far better ones out there. ... More

The mortgage department was the worst thing i have ever dealt with

What can I say? I was looking forward for a great experience but has been the worse. No what we expected. The materials, the paint, the finishes, Drain back up, AC not working after a month.

We contracted with Pulte to build a house in Jacksonville Florida in August of 2021. We were living in the Chicago suburbs at the time. Since we lived 1,100 miles away, we were told that we would get regular updates with pictures during the build process. That did not happen until after repeated calls and sales management got involved. It was also very clear to us that there would be face to face meetings required during the build and we made it clear that we needed 2-3 weeks notice to plan travel. The first meeting we needed to attend was the pre-drywall walk through. I was called on Tuesday for a meeting on Wednesday or latest Friday of the same week. Either day was not possible for us to even consider with one day notice and we had a prior commitment on the Friday so we were not able to attend the walk through. My father lives close by so he and his wife were able to do a Facetime call where we did catch only 2 items that were incorrect that were resolved. My father was not aware of the details of the build but went to have some form of representation. There were a number of items that were missed i.e. receptacles out of place being the most inconvenient now. The next step was the pre-closing walk through of which we had 1 weeks notice to pack up and leave the Chicago area to close one week later. Upon arrival for the pre-closing walk through it was clear that the house was not ready. It was promised that all items would be resolved before the closing. I had no confidence and I was correct. Little to nothing was done prior to the closing. The "celebration" walk through was delayed twice in 24 hours and still nowhere near complete. My wife was "verbally" promised upgraded appliances and I was promised additional outlets in the garage as a good faith offering for the aggravation. We did not solicit these items, they were offered. I told my wife not to hold her breath, I was right. We were in a difficult situation staying with family and movers in transit from Chicago so I asked Pulte Mortgage to hold money in escrow or the builder would have no incentive to quickly resolve the list of 85 items to be resolved that we moved into the house with. Pulte Mortgage would not, they are sister companies so my interests were not their priority. Most shocking was that Pulte Mortgage required an appraisal before closing. The home appraised around $50k under sale price so we were required to pay an additional $40k of down payment. We moved into a dirty house, with actual mud on the floors, not cleaned at all. We have had possession of the home for eight weeks and approximately 48 items have been resolved. The customer service team has been good to work with and I do know that they are trying but we should have never been called to move into a house that was not move in ready. We had moved out of our home in October of 2021 living with family we needed to get into our own home. My last home was a semi-custom built in 1990 and delivered on the date promised at signing with minimal issues, not the experience here and not what I expected. At least in the case of this build it's my opinion that there was no emphasis on quality or pride of workmanship. I would not recommend this builder or not ever build another home with them. It is a shame because a new home build is normally very exciting with a lot of anticipation and expectations in addition, for many it's their single largest investment for their hard work. Now that we are living in the home we do enjoy the weather and living close to my elderly parents. I never expected this experience moving into a cookie cutter home, it just speaks to company culture. Everything stated here is indisputable. ... More

We’ve had major systems out to the house on several occasions for systems failures including plumbing,electrical,havc mechanical, flooring, etc, just an extremely poor job on site management and quality control. Pulte should review performance standards and hold responsible their management team’s performance, but apparently do not.

Things that are terrible in our home: the paint, frame, drywall seams, missing range and dishwasher components, damaged microwave, unfinished paint, sketchy fixes to issues (they will hide or try to hide problems before they fix them properly, you have to make them), missing studs behind drywall seams and a host of other issues. Their homes are not measured and framed on site, all walls and joists are assembled off site soemwhere and shipped on a truck so that's one of the reasons why the drywalls seams are so bad. The craftsmanship is a joke and we get to live there, thanks Pulte.

As a single woman,I was taken advantage of. I feel the people who worked on my home thought or didn’t care that their workmanship was less than poor ! ( I have watched other neighbors demand and get results when a MAN was the buyer! I purchased when the house was in construction stage- studs windows and roof were complete. - I had no idea I would be coming into such a disaster. Caulking on floor, paint on carpet, paint on light switches. Many doors have dings on the bottom- even thought they are in a frame. Exterior Paint must have one coat on porch trim- you can see through paint the measurement written large - I feel the people responsible for overseeing my house thought that since it was already sold, and I was a senior lady, let’s just slap it together - and that’s what I got. I moved from PA and my furniture and belongings were on the way- I did NOT want to close on the scheduled day. I was given a dead tree as the irrigation is not using the water wisely- different sprinkler heads are needed so all the grass gets watered- as mentioned by the lawn care company. I was told the road would be cleaned up after construction. Never happened. If you plan to buy one of these homes, plan to camp out nearby to watch what is going on. ... More

From the beginning, everything has gone wrong. We have not been happy with a single aspect of our home. Everything is sloppy, rushed, broken, just plain awful craftsmanship. There is too much to type to explain all the awful things we have experienced. Just know that it is awful. Hated every minute and still have issues with my home.

This company does not respond to warranty concerns in an appropriate manner if any response at all, does not care about the buyer, does not address buyers concerns, treats you with ultimate disrespect, allows substandard workmanship with the promise of correction without action, picks and chooses who they make allowances for based on personal preference, and while the list could go on and on there is not enough space here. Absolutely the worst experience with a builder we have ever experienced.

We purchased a home with Pulte in December and moved in 2 months ago. A week before moving in on our “celebratory” walk we discovered many issues that were not fixed on a timely manner. Our superintendent was very overwhelmed and our house was turned into us with a whole list of things unfinished that we pointed out on our pre-closing walk. After submitting this issues to the warranty department is when the problems really started. Every time they come to “fix” something they leave it unfinished, wrong and basically worst than it was to begging with. Revolving door of contractor after contractor at 8am and issues keep coming up after unsupervised contractors come in and out of our home asking us what is the problem and what do we want them to do to fix it. I would not recommend ... More

Pulte over promises, and under delivers. Quality of workmanship is very poor.

There is no consistency in the quality of workmanship in the contractors that are hired in each of the homes built.

Our experience purchasing a home from Pulte Homes was incredibly frustrating from start to finish. While the initial contract signing process was smooth and gave us hope for a good experience, everything went downhill from there. The communication throughout the process was almost nonexistent. Even with the Design Center, we had to constantly follow up just to get basic information. Many options were not clearly presented to us, and we later learned, after visiting other homes, that several choices we would have considered were never even mentioned. The construction process itself has been riddled with issues. There are still unresolved problems, and despite reaching out multiple times to the construction engineer, we've received little to no response. Closing was, by far, the worst part of the entire process. For nearly two months, we had zero communication. We emailed everyone, from senior managers to salespeople, mortgage agents, and others, but received no replies. We were left in the dark, wondering if we would even be able to close on this house, and at one point, we seriously considered starting the search for a new home elsewhere. In short, we are deeply disappointed with the lack of communication, transparency, and professionalism throughout the entire process. We expected more from a company like Pulte, and unfortunately, they failed to deliver. ... More

This has been hands down the worst experience we could have never expected, as Pulte has such a great reputation in other areas. well, not in Florida, my friends. We have since learned that they don't actually have to hire qualified subcontractors. In our case, our construction manager, Tyler, was also a rookie and from the final condition of our home when we moved in, it appears the tradesmen could tell and they got away with cutting a lot of corners. Many promises were made at closing regarding things that would be repaired and redone and replaced...that was the end of March 2024. We are now in August 2024 and nothing has happened, apart from addtional things going wrong, including a leak in our kitchen and downstairs bedroom due to the HVAC system being improperly installed, as well a leak in one of our three toilettes. We have meet Lisa, the manager of Pulte's NorthEast Customer Care dept. She has been very reassuring that we will get to the bottom of all of this but it may take a while. The truth is, Tyler was the Construction Manager for all the homes in this development so everyone is in a similar situation. Plus, it's the same unqualified subcontractors doing the repairs. A bathtub repair that was done in May has resulted in the bathtub needing to be replaced, for example. We don't know if we'll ever find the light at the end of this tunnel, but we can confidently recommend to anyone considering building a home with Pulte in FL - find a more honest builder, ask questions about how they find their subcontractors (making sure they require licenses for the trade/craft being done) and NEVER close until you are 100% satisfied with your new home AS IS. ... More

Do not buy with Pulte Homes.

We would NEVER recommend building with Pulte Homes. They have ruined our first home building experience and caused immense stress and anxiety levels. The quality of the trades that are used on the homes are elementary. Structure and room are solid. There were children painting in some of the homes, hinges were painted and flooring was painted. Our countertop not installed straight and many of the holes cut into the cabinets appeared to be cut with the wrong tool, holes drilled and not measured properly, caulk and paint used to cover up errors. Tiles were cracked in the master shower. Throughout this process, we communicated issues that we saw with the construction manager and upper levels of management, no on ever apologized and they promised quality and to fix the issues to ensure we loved it. We have been there for a month and continue to find areas that aren't painted, tile that is chipped and cabinets are TRASH. Quality does not exist for this company and they will work to cover it all up. They need to work on process improvement, they do NOT deliver a quality product. Homes were started after ours and homeowners moved in before us, priority is not considered with Pulte. You are treated like a number and their homes are over priced. Their "process" does not work. Closing date was pushed several times due to trades not completing their work on time and construction manager not managing the process adequately, which cost us additional funds in interest hikes. RUN. JUST RUN. PULTE IS AWFUL. Look at other builders and do your homework. ... More