Pulte Homes Reviews in Boston, MA

Pulte has a great team at every division. It is one stop shop for home buyers. They took care of mortgage and insurance as well. It would be nice if the houses/rooms are sound proof. Even a small noise in the living room or any other room can be heard the entire house. They have good team who are pretty responsive and takes care of the issues that we encounter after moving in/warranty period.

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Elevator, Trash Chute & Garbage has been such a problem I really hope these issues are not recurrences I suggested Dartmouth to have security be omovein furnitures. The Garage vent is broken, all happened in Building 5. The next building that is being done can, I would like to suggest Pulte to have 1 unit that is WHEELCHAIR ACCESSIBLE (which means) lower kitchen sink, stove, cabinets & bathroom vanity the shower is perfect. I have search for so many condos, this was the best place I found because it has a garage. There are many disabled people looking for an accessible place to live who will be able to afford to move to a Pulte complex ... More

Quality is not worth the price A/C units should be on the roof for noise control not on your porch Hot water system should be circulating and not wasting water and time waiting for hot water

Could have left the only wall space in the bathroom clear so you could put a cabinet Instead of the towel rack. Make the washer quieter as it is very noisy and pipes bang against wall. Could have had the dryer door open on the left side. Pay attention to how many times front door jams.

Paperwork was smooth. Need more precise move in times and more work needed on finishes it seemed rushed

Work with our sales person has been excellent. She was helpful with selections and also with advise about options. She has let us know what was happening during construction and explained the delays. The biggest problem that we had was that when we walked through prior to closing there were many things not finished and no touch up had been done. We were promised that they would be done by closing and nothing was done. For example, our refrigerator was not set up, the washer and dryer not connected, vent covers and covers under the kitchen sink were missing, doors were cracked and split and an attempt to repair one door left it off the hinges in our bathroom - it needed to be replaced. The paint job was sloppy and there was glue and other material on the floors. There were cap over the screws missing on the front door and the outer door windows were covered with excess paint. It was really sloppy and it delayed our moving in be several days. Since closing Jon has been in and taken care of a number of these concerns. He has been amicable, apologetic and efficient. However, when he was out we got no response to requests. We have now been in our home for a month and just got the keys to our mail box so we can receive mail. Although we are still pleased to be living in a Pulte Home and greatly appreciate the responsiveness to our requests for repair of items that should have been done at closing, we are considered that there is a serious problem with preparing these homes for sale in an expected way that may deter others. We hope that this is a temporary problem. We also have not heard from the management company and the field behind us is tremendously overgrown and for those of us with allergies is a serious problem that also must detract from sales. Please consider mowing it. ... More

Like the condo overall. Glitches took awhile to resolve when we first move in.

Response time for assistance is slow. The quality of materials and workmanship is average. I like the subdivision and town which is why I invested

Not very attentive to punch list. Multiple calls no action!

We are disappointed with the quality of the workmanship and the lack of quality control, more than the quality of the materials. I expected the materials to be a little more high end but overall they have been satisfactory. We are making a few uprades and have had to ask for someone to come in to clean up grout on tile, replacement of defective tiles and clean up of glue on hardwood floors, and replacement of stained pieces of hardwood. The sloppiness of the contractors and lack of oversight by Pulte was surprising. Responsiveness by Pulte has been hot and cold. We were excited to move into our new home and it was unfortunate to have to deal with so many issues. ... More

Smart communities that seem to attract like minded people.

The sales office staff are terrific. Helpful and honest. The construction staff that completed walkthroughs were terrific as well. Again, helpful and honest. Corporate Pulte is not trustworthy. We worked with the Sales Office to set a closing date. One month later, we heard from our attorney that we were going to be penalized $16k for failing to meet the closing date, ie the date that the condo was supposedly completed. We never received a letter notifying us of a closing date. They justified their actions stating that “the contract stated that we needed to close on the completion date”. That is true but a Pulte Sales Person worked with us to close a few weeks later. We had no options except to pay the penalty or lose the condo. Our attorney agreed that they were wrong but said that this was pretty typical for Pulte. We are happy with our course but do not trust Pulte. ... More

Very disappointed in the overall conclusion and move in experience. Also, there should be two elevators in each building not just the one, with the amount of use they get.. Very unorganized. Once in, did not find the cabinetry nor the shower doors to be of good quality. Also, have reached out to have questions answered and no one at the Management company has returned my phone call. Rather dismayed, as I had heard good things about Pulte.

Overall experience is good, Looking forward for good customer service.

I expected a more quality build. The floor looks like the material was left over from a store. One of the doors didn't latch properly and the bedroom window is leaking quite a bit of air causing the room to be cooler than the rest of the rooms. It is only a one bedroom home so I expect the heat to be very consistent.

While we are mostly happy with our purchase, there are a couple of things that prevent us from giving a glowing review. The plumbing fixtures that were used seem to be low end items. While we expect that there will be some issues with new construction, Pulte's customer service team has been unable to respond quickly or give us a time frame for their team to address the issues.

Communication is poor. You need to ask multiple times to get a response.

It is now over two months since the closing and the punch list items still have yet to be addressed. We closed in good faith having been promised that the items would be dealt with quickly. They have not been addressed nor is there a projected time frame when they will be addressed.

the floors and walls in our front hallway and laundry room were ripped up due to water leak and have remained unfinished for almost a month.

This is the second review that's been requested and I was contacted by customer care at corp. I could go on with my concerns but please refer to my first review.

Overall workmanship is just OK—nothing at all stellar, just OK—don’t have lofty expectations The after sale warranty service they tout is beyond dismal—good luck getting your issues addressed—and forget about a timely manner, that’s such a joke

We love the model we chose and the location is great. We are still getting settled and have taken on remodeling our basement to complete our home. Only wish garage was a little wider I don’t know not everything is great

I will say that the project managers Norman and John return our call promptly and do everything they can to resolve and problems as soon as possible.

Seems like they do a good job all around