Richmond American Homes Reviews in Denver, CO

Buying an expensive home you expect it to be well put together and good quality. However, since moving in we have found so many problems and some that can not be fixed. We are hoping they will be fixed in the upcoming weeks, however, when buying a new home (especially one that’s priced so high) you shouldn’t need to have a lot of things replaced/fixed.

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I have been trying to get items from my original punch list repaired with very little luck, on top of that I have several other items that I found (like breakers tripping for no reason, lots of drywall issues, flooring issues, broken tile, doors squeaking and hinge pins coming out etc.) that are also needing repaired. The major issue I have is repairs are scheduled but non of the contractors show or show up on a different day not scheduled, I'm beyond frustrated with it all. Most of the employees are great and really good to work with, Overall quality doesn't meet my expectations, one of my baggiest complaints is the stone around my house, they made several attempts to fix it before closing but it still looks horrible. The one positive comment I would make again is the employees are super nice and personable. ... More

I would think twice before purchasing a home by Richmond. The quality is poor and they don't care about workmanship. If you find an issue after your walk through and closing they won't fix it. Make sure you document everything. Still waiting for a response to an issue the superintendent said he would take care of. It's been a month and half wirh NO response from him. Home buyer be aware!

Get everything in writing up front. Can't trust anybodys word.

I purchased a new Richmond home 30 years ago. The quality of the home then was was great. I can't say the same today. The appliances are unbelievably bad. Home builders are saving money by installing "contractor grade" items in the home. If they offered to let us upgrade to something better during the construction process, that would be fine, but they do not let you upgrade anything. When you walk through the model homes, the appliances and upgrades you see are what you would get months and months ago. When they cut costs, they didn't remodel the models so you can see what you'll actually get. ... More

We purchased a new build from dirt. The overall experience was frustrating to say the least. This was our first time buying a new build, so we did not know a lot of key things we should have received from a builder. We met with the sales guy multiple times before we finally decided to buy from Richmond. We pick out the lot from the RICHMOND plans, paid our earnest money and were told it would take 12-14 months to build. This was on 2/27/23. Around July we asked our sales guy if he had any idea what our backyard was going to look like. He said that should have been discussed on our plot call to go over the plot the city(not Richmond) finalized. I told him we never had a plot call. He instantly had a look of fear in his face as he realized this was a HUGE mess up somewhere in the chain of the Richmond organization. So he gave us a copy of the plot designed and approved by the city. We looked at it and realized our backyard had a huge retaining wall in the middle of the ENTIRE YARD. No other house in the whole neighborhood has this crappy retaining wall. Had we known about this retaining wall, we would have NEVER picked this lot. The city signed off on that plot design on 2/24/23. We signed our paperwork on 2/27/23. It was a huge miss from Richmond. We didn't know about a separate plot as we were shown Richmond's plot, they were not the same at all. We had the option to forfeit our earnest money or take the house. We ended up sticking with the house. But this was a huge miss by Richmond for a home buyer. Future buyers, make sure you get a city plot call before you give them any money. I wish we would have known that. The design center was great. The woman we worked with was phenomenal and super helpful. Our sales guy was either let go, or moved on to a new position so we were transitioned over to a different guy. Our first guy was super responsive, replied to calls, texts and emails. The new guy that we were transitioned to was horrible. He still hasn't replied to 4 different emails I sent him, which it's past the point now. Our superintendent was amazing. We had a great experience with him. He was very responsive, fixed things we noticed wrong right away. He was definitely the best person we worked with at Richmond. I stopped reaching out to the new sales guy that took over our deal and started reaching out to our superintendent because he was so responsive. As far as workmanship, I would say it's mediocre. We have a crooked wall in the bedroom in the basement. We have the wrong grout color. We had a corner of our backsplash fixed three different times. We had major roofing debris in our gutter which caused flooding on our front porch. I think some of the work done was not quality work by the contractors that are hired to do the work. Our house was completed in 6 months instead of the 12-14 they originally said. Which was unexpected, but also not an issue for us. Like I said, our design center experience was great. And our superintendent was awesome. I don't know what we would have done if we didn't have him. ... More

The only good thing about this company was the foreman. Otherwise, we were misled and deceived.

The build is so poor no attention to detail at all. So many mistakes it’s crazy this is a model home. The construction workers blast their music all day from early morning to end of day we can’t sleep from them. Wood delivery dropped off at 5:30 am the other day waking up every one in the house. 5:30am the delivery driver is slamming his flatbed up and down to shake the wood off his truck. They come onto our property many times since we moved in. The construction workers park in front of our house literally taking our sidewalk parking and drinking beer and having lunch right outside our yard. You guys have over stretched your employees it’s hard to get a timely response and so many missed appointments I can’t begin to mention. This all takes time out of my life. There’s so much construction debris in and out the house. The hardwood floors are full of paint marks and paint drips. The windows are damaged and paint stuck on them. The concrete outside my house is so bad everyone who comes to my house mentions how bad it is. I’ve had 2 friends get nails in their tires. ... More

Repairs have not yet been completed. It’s already been 1 month. Sales staff is great. Travis is a great helpful person . No very happy with the outside staff

Very poor craftsmanship. Laura was awesome but retired. I’ve written a lot of long reviews so I won’t write much here.

The loan officers suck at their jobs and don't understand what a non-profit business is, this caused a lot of issues when purchasing a home

If you are a person of color be ready to be discriminated and treated unfairly. My sales person lied alot after i put Earnest money down and drama started from then.I had nasty experience, where I had to seek legal

I love the house. The experience of buying it from Richmond American was miserable and I will never buy from you again

A lot of issue I wish I can explain it

There is so much to say but I am not going to waste my time typing it up as I know nothing will be done.

The sales person told us several things that we would have in our current spec home. Only to find out that none of these things were included and we weren't able to change anything. She quit 3 days after we signed and her replacement pleaded ignorance. I will state the obvious: buyer beware.

The Sales Rep we went through was incompetent. Before viewing the home for the first time, we were told the crawl space would be 2 feet high, that our side yard would stretch down to the curb giving us a substantial amount of yard space and that a pool/clubhouse was to be built across the street. Upon actually viewing the home, we discovered the crawl space was only 2 feet high thus making it almost unusable for storage purposes as we had hoped. LIE ONE. But because we appreciated the natural lighting from it being an end unit, the amount of yard space we were to have, in addition to the clubhouse being built across the street and playground right around the corner, we moved forward with putting a deposit down same day. Then, one day during the sale process, I drove by the unit to discover the fence line was being put up, but it was nowhere near the curb line as I was informed it would be. I immediately reached out to the Sales Rep to express concern and was repeatedly told that was not the fence line, but that she would inquire on her end and get back to me. Turns out, that was the fence line. We lost approximately 9 feet from the fence that runs parallel to my house, down the curb. Overall, it ended up being about 550 sq. ft. of space. LIE TWO. This was beyond upsetting. I only wish I had known what was to come because I would have fought to get out the contact then. The third upset came when I decided to reach out to the CAB directly to inquire about the pool/clubhouse being built across the street. To my dismay, the CAB notified me that a pool/clubhouse was in fact not being built there as the land was designated for retail space. When I hung up the phone with them, I immediately called our Sales Rep to notify her of such and asked her to confirm this information on her. The Richmond office supposedly held an emergency meeting where they all gathered round to call the CAB themselves only to be told the same information I had been told. The site plan Richmond was holding onto, and making a great selling pitch for, was from 2021. LIE THREE. As unfortunate as our sale process was, we have had an equal amount of misfortune since moving into our home. After the sale closed, we our unit did not come with a garage door opener. Who in their right mind would sell a home without a garage door opener this day in age. To top it off, all but one other neighbor had garage door openers installed by Richmond as part of their home purchase. Lucky them. During our walkthrough, we were told we were not allowed to test the AC unit because it was still wintertime (it was a relatively warm day in late March). We thought it odd and made mention of such, but the walkthrough continued without it. Come May and warmer weather, we finally went to use our AC and it wouldn’t work. I reached out the Warranty Rep who did his best to get someone out, but I was told I would have to wait till Monday (my assumption is that Richmond wouldn’t foot the bill to have a tech come out on OT). So we had to endure a weekend of 85+ degree temps, in addition to my infants room getting zero airflow during such weather. These are just a few of the inconveniences we have endured at Richmond American Homes’ expense. For anyone reading this, come prepared to ask a million questions if/when you decide to purchase a home from Richmond American Homes. Ask for the plot plan! Ask for proof! I can only home others come better prepared than we were. What a sad way to purchase our first home. ... More

Sales team had zero knowledge of the process. Including the supervisor. Also, my lawn looks like a 9-year-old installed it.

The carpet is so thin and bare the carpet tack made my feet bleed. NONE of the shelving was installed into studs, I had to fix it all myself. The pantry shelves were cut too short, and I am still waiting for that to be fixed. The roof pools water on it during storms instead of having the grading set correctly. The garage door strip was cut short so I have mice in the garage. They pressure you to give them all Five Star reviews, they don't deserve them. The sales staff doesn't explain that the bathroom tile you get is just builder grade white blah, unlike the model home. The appliances on the brochure and in the model home are far superior to the low grade stuff they installed i.e. the GE refrigerator they installed is for sale at Home depot for $900, meanwhile you pay $1,800 for it. The dishwasher is sooo loud you can only run it at night. The brochure also shows that you get a tiled backsplash in the kitchen, not true in what they deliver. So if you want to buy a brand new "fixer-upper" home, come on down. ... More

Was not given second garage remote, garage was not pressure washed, house was dirty. Someone was supposed to reach out to get this scheduled and I have not heard from anyone.

Since the beginning of the purchase was not clear and the communication not at all. For approval of purchase took to long to said not approved and in the between of the process they always ask for documents that was already upload in the portal meaning they never look the docs provide. After purchase of the house I am still waiting to solve or repair the issues that was address.

Very Poor experience. They have yet to fix the issues with the home. They give an excuse for everything and push back on fixing items that need to be repaired or replaced. Very poor workmanship. Sliding door is broken, basement floor and carpet are poorly installed, plumbing, foundational issues etc. Buyer Beware!

If I had it to do over I’d never buy a house from them. Do yourself a favor and run as fast as you can in the other direction.