Richmond American Homes Reviews

The quality and workmanship was terrible when I closed so to get it fixed, we had to contact customer service, Jennifer, for every issue that needed fixing especially the one’s that weren’t fixed by the final walkthrough. Every time I call customer service, up until now, she does not respond for weeks and only responds when she’s forced to. She’ll say I’m not talking to her properly. Well guess what? When you don’t respond to customers who wants to get their house fixed because the builder didn’t do a good job to begin with…Customers will eventually get mad because you all don’t care about getting the job done. Up until now, my issue from a month ago hasn’t been taken care of. I ALWAYS initiate the conversation because she WONT!!! She avoids it and hopes it’ll go away. She even suggested that I get down on my hands and knees and scrub the messed up baseboards that they messed up. I don’t think so!!! That’s what a one year warranty is for!! If she can’t do her job then she needs to go to her boss and ask for help. And she needs more customer service training because she doesn’t know how to communicate. I would like a different customer service agent that actually cares. ... More

Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.

The overall process was good, using their finance company was ok, but got a great rate. The Site Supe is not up to the task of making sure all punch list items are completed before closing, or even addressed in a timely manner after closing. There is a lack of ownership of the issues that remain open but all parties with Richmond American Homes. The house is nice, it is just all the little things that should have been taken care of; paint on the carpet, ships in the walls, pink "paint fix here" marks were missed, miss matched fixtures. All easy to fix, just were not done.

We've had to gradually accept the sad truth that, in this day and age, you can't find anyone who will deliver an acceptable product. The housing industry is no exception. Over many months, we observed the building of our new house, in addition to multiple homes in our neighborhood and others. What we saw was subpar work, done hurriedly by workers who either A) don't know what they're doing or B) simply don't care. They obviously put quantity over quality, and the proof shows in the final result. I have neither the time nor the inclination to explain here in detail Richmond's failings during the building process, but let's just suffice to say their over-reliance on vendors has created an inefficient and dysfunctional system. Because incompetent craftsman cannot do the job right the first time, Richmond and the buyer spend precious time and effort arguing over who is responsible for items which need fixing. On the occasion Richmond actually accepts responsibility, getting someone to come over and do the repairs is an entirely different challenge altogether. We had to constantly monitor the building process just to keep everyone honest, and were forced to move into a house with multiple unfinished issues just to close on time. Throw in the fact that their in-house lending entity treated us like potential money launderers, and I have to say having Richmond build us this house has been the most stressful experience we've ever been through. We won't do it again. ... More

I’ve experienced the home buying process 5 other times before working with Richmond. This is by far the worst experience I’ve had from beginning to end and even after buying the house. The Lender could not give me firm or confident answers to my questions. I go the run around many times from the sales person and the construction person in charge while the home was being built in regards to things the home came with and what, how and when it was going to be finished out with. The underwriter and the lender were not on the same page even after I provided the same documentation to them multiple times. My real estate agent tureens out to lie about commission percentage that we agreed to. The title service was the best part. I’m not new to the home purchasing process. It’s been 40 days after closing and some things are still not painted (doors, walls, touch-ups). I’ve notified them at least 3 times and nothing has been done about it. ... More

progress on the house was pushed back 2 times and then when it came to the end of the month they pushed us in due to rate locks even though the house was not finished to our liking. We went to 3 separate walk throughs and items on our punch list were not taken care of and a month into living here have still not been taken care of or even discussed when the work would be done. They contract out all the finishing work and this was not up to par by far! Base boards have paint run and over spray all over them. nail holes are still exposed and not covered up. corners of the baseboards are not flush or are clumped with paint overall looking terrible. All doors and door frames have chips or holes from the nails that were not filled prior to paint. Areas of the texture on the walls are missing in some spots or over splattered in some. The wrong paint was used in some areas and some areas not even painted at all. Overall finished product was rushed and the Superintendent didn't even look over the final product to even give the okay on the walk through. It was embarrassing to see that many tape marks through the house and between the walk throughs minimal things were addressed. almost as like they just removed tape and didnt think we would check to see if it was fixed. Still embarrassed to invite people over to my "brand new house" with it looking like i hired some random joe off the street to complete this work. Unacceptable! ... More

I'll start by saying this was the worst 1st time home buying experience for me and my wife. I feel completely misled from the get go when looking at the model home. I was told my home would look exactly like the model, when come to find out this was completely untrue. There were upgrades in the model home that cost additional and weren't mentioned to us until after we left a deposit. When we found out we weren't getting certain features we tried to back out and get our deposit back, the sales lady gladly mentioned if you back out, we keep your 11,000 deposit. Now would you feel trapped, who walks away from that kind of money? I almost did because the house we were stuck with did not look like the model home, no fireplace, only certain railing up the stairs and not all of it, a huge water heater UPSTAIRS in our laundry room which reduced the size of our master closet nothing like the size of the closet in the model home. I observed the house being built because there was no security onsite and I could literally walk in the house after hours any night of the week. They went through three super intendants so my house was built completely unsupervised which explains the low quality work in some areas. Because of lack of supervision, our closing date continued to get pushed out because delays with materials and deliveries affecting us the new home buyer. Items were broken as they were installed and repaired instead of replaced. Wait, I thought I was buying a NEW home not repaired.When escalating this up to the V P level, he took my call but was prepping for a fishing trip and didn't pay attention to my concerns. Monty mentioned he would return my call and never did and never answered my call after that, what kind of customer service is that, but you're quick to tell me I'm locked in a deal that I was misled into. If I could afford an attorney, I would have reported this company and tried to sue as I was bullied around and forced into buying a home I DID NOT WANT TO BUY! Does that sound like a good experience to you? Sincerely, an unhappy 1st home buyer with Richmond American. This probably won't be posted anyways. ... More

The house over priced. The house have so many problem to fix. Request some one out to fix. It take week before thing could be done.

We were so excited, when it comes to the size of the home and location. Salesman Mr. Garrett Luther just awesome to work with. Other than that, build quality can be improved. Covered plumbing underneath the sink should have been caulked to cover them properly. Trim under the island just an eye soring--should not have left the way it was from the start. Run off paint, exhaust tubes for water heater all dirty. Broken gate, water flooding water meter from next door, sprinkler heads left exposed. I wish I could give a higher rating. I hope Richmond can make an improvement from my honest review.

Several construction delays, quality control issues, cheap materials used, and rushing to complete the house while skimping on quality made this experience a terrible experience for us.

I would be willing to give perfect score and advise all to work with Richmond Homes if only my overall experience was better. For the price paid, I would expect better after closing customer service, better home/site engineering with less errors and a company that is willing to make customer happy with little effort. Unfortunately, as a buyer, at this stage, I can not recommend this builder due to after closing findings/issues they are unwilling to help. Sales people are helpful and good but it doesn't help much. I really hope they get better in the future, USA needs good and trustworthy home builders. ... More

The construction superintendent does not have any control over the subcontractors resulting in shoddy work and a frustrating purchase process. Finishes and materials are less than mediocre. Responsiveness from the builder is below standard.

They get you to sign the purchase agreement and put down earnest money under the impression you will get all these benefits, once purchase agreement is signed their lender has impossible standards. They will likely reject you despite being approved by dozens of other lenders. Further the lender requested that I pull my application which would cause a forfeit of earnest money. Do not trust. Do all negotiations up front. They have zero effort in resolving issues.

The builder used cheap materials in building this home, workmanship is really bad. i expected more for the amount that i paid for this house.

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

First, for future buyers, read reviews on the builder to know what you’re facing. Next and most important is to have an inspection. There was mold in both the attic and crawlspace and now I cannot get signed documents that remediation was done. I plan to have another inspection done at 10 months. Take several people with you who have great attention to detail capabilities before you buy! The workmanship is substandard! I will have to have the eaves sprayed for mold and the whole house repainted in the next 2-3 years. There is some exposed wood visible on the exterior. At a month now, several doors will not close and the back sliding glass door cannot lock! I have a list of 20+ items that need attention. Had I seen the poor workmanship, I may not have bought this house. The financial process was a very rushed, daily nightmare with so many daily emails, some contradictory that I didn’t sleep for several days wondering what’s next. The onsite representative and Title experience were great. My best advice: Be aware before you sign! ... More

No issues with Selecting the home, Making upgrades, Getting answers to questions from sales staff on site. Their lending team is not efficient. We have bought multiple properties and have never had so many issues with a Lender. The Lender team would continuously request information that was previously requested Over and over again, we went under contract in July 2023 and my file was still incomplete and unorganized in the last days of closing April 2024. We ended up closing late. It was frustrating to go back-and-forth with the Lender assistant continuously advising documents were already sent. Team was not checking that the documents were turned in, instead, they were just request them. I imagine they had an endless amount of files coming into the same email where people were turning stuff in. It seemed as though no one was organizing the documentation that was coming in. At closing, I was told to send wire transfer payment into an account, Then advised that was not The correct account to send it to a different one, Total disorganization. I paid the wire transfer fee both times. I would never work with this lending team ever again if I had the choice. Have been living in the home for about three weeks, we have found multiple cosmetic issues with the home, Paint washes off with water, Unpainted spots on the walls, Stucco texture missed Outside the property, Light fixtures loose, Cooktop and kitchen not properly fastened to cabinetry, Hanging pole in closet cut too short, Paint splatter on bathroom vanities, faucet with incorrect temperature signaling, And the list continues. I have submitted multiple warranty requests, Still waiting to hear when those will be scheduled for repair. I have observed work getting completed on the homes since I’ve moved in and construction is still very active, only One coat of paint applied this would explain how the paint falls off when you wash the stucco. The same applies to paint job done inside the home. It seems as though the work getting completed on these homes is paid by contract so it’s getting done as quickly as possible, and lacks quality. ... More

Darren looked to be burned out. Just did not care. Issues not resolved. To many issue still no resolved. Paul is now taken over for Darren and very hard to get ahold of and not getting communication on issues getting finalized. Emille was the worst. Not truthful Did not support the home office stated items that we were to have in our home that was not true. Of the 7 homes I have purchased she was the worst. She should not be apart of your company. It’s all about her and will lie talk down RAH I fill she scammed us . We do love our new home however and can’t wait for the list of issue get fixed by Paul ... More

GET EVERYTHING DONE BEFORE CLOSING, even punch list items that they promise will get done asap because even these have been an absolute pain in the rear to get taken care of. And you think that's hard, warranty is absolute garbage, you have to get the top manager involved or you won't be getting a response. I wish we had not rushed final closing, and delayed closing like some of our neighbors did, because we are over a month from when we closed and are still waiting for punch list items to be finished. At this point we're about to start opening up complaints in an effort to get people to move their butts. ... More

I recently purchased a home built by Richmond American Homes, and my overall experience has been far from satisfactory. Here’s a detailed review highlighting the issues I’ve encountered: Subfloors Bowed: The subfloors in my home were noticeably bowed from the beginning. Unfortunately, this issue requires major repair. Walking across uneven surfaces is frustrating, and I worry about the long-term impact on the structure. Cheap Materials: Richmond American Homes seem to have prioritized cost-cutting over quality. The cabinets, doors, trim, paint all appear to be low quality. For the price I paid, I expected better materials that would stand the test of time. Lack of Attention to Detail: The lack of craftsmanship is evident throughout the house. From crooked trim to mismatched paint, it’s clear that the builders didn’t take pride in their work. Even basic finishing touches were overlooked. Nails Coming Through Carpet: Imagine my surprise when I stepped on a nail poking through the carpet on the stairs! Not only is this uncomfortable, but it’s also a safety hazard. Proper installation procedures were clearly ignored. Curved Walls: Some of the interior walls have noticeable curves, which affects the overall aesthetics of the home. Straight walls are a basic expectation, especially in a new build. The lack of precision is disappointing. Nail Pops: I’ve already had several nail pops in the drywall. These unsightly bumps indicate poor construction practices. It’s frustrating to deal with repairs so soon after moving in. Shingles Not Securely Fastened to Roof: During a recent storm, I noticed loose shingles flapping in the wind. Proper installation and secure fastening are critical for a durable roof. Richmond American Homes clearly fell short in this regard. Holes in Siding Patched with Caulking: Instead of addressing siding issues properly, the builders opted for a quick fix—caulking over holes and gaps. This not only looks unprofessional but also raises concerns about water infiltration and insulation. In summary, my experience with Richmond American Homes has been disappointing. I urge potential buyers to hire a professional inspector to thoroughly inspect the workmanship, materials, and attention to detail before committing to a purchase. As a homeowner, I expected better, and I hope others can learn from my experience. ... More

Non responsive people. After several calls and emails, nobody answers your concerns. The quality of the brand new building is not as good as you think. Very bad customer service. The offered incentive would be gone in some non sense expenses.

So many things didn’t get done before house as sold. Now we have to be home in order to get repairs done that should have happened before we moved in. Sub contractors trying to get away with mistakes and covering them up, and Richmond is not holding them accountable until after we complain about it. Then we have to take time off of work to be home so they can come back and fix it correctly. Mike treated us like we were idiots and refused to listen to us, even though time and time again we were proven correct. I haven’t met a neighbor yet that is happy with Mike or the process, and we have met about half of the new buyers. Just about every complaint was met with I don’t see anything wrong with that. But when we asked him if he would accept that in his own house, he would say no. Always trying to get away with the least possible workmanship. ... More

A tough experience; most homeowners, including myself, have lost $10k-15k in the process due to lack of information and communication from the Sales department. The company experiences delays and doesn't take responsibility for them. The house has many minor issues; the quality is poor, and every room has some inconvenience, for which the builder is slow to address.

Never bought a new home and gone through an experience that we have with this house. Never got a straight answer from anyone. Then, to find so much wrong after we moved in. Still waiting to have things repaired.

The people they hire to build your house do a terrible job, workmanship is horrible. Their models are built to detail and beautiful! Don’t expect your home will be built that way. Everything they give you has some sort of damage, from doors, door frames, floor molding, kitchen sinks, marble countertops, appliances,etc. Sprinklers they put in your yard are not properly done and they basically sit on top of your lawn. My advice run as fast as you can. Cause you’re going to have to spend thousands of dollars fixing stuff.