Richmond American Homes Reviews

The home buying experience with Richmond was not a walk-in-the park. We experienced a lot of miscommunications or lack of communication starting from their office agent, to their preferred lenders, to walk throughs, escrow and immediately after move-in. We constantly have to call, text or email and it takes days to receive an answer or a resolution to our concerns.

Our walk thru was rushed. After clising someone came and changed our outside circuit breaker. Asked the supervisor and we were told they were just installed to pass the city code. AC breaker now keeps tripping. AC is very uneven and keeps some rooms really cold and others hot. Outside patio lights do not work. Calking is already coming off. On line repair request no respinse!

Repairs have not yet been completed. It’s already been 1 month. Sales staff is great. Travis is a great helpful person . No very happy with the outside staff

The purchasing experience was pleasant and efficient. The salesman, Rick was very helpful guiding me through the process, which went relatively smoothly. The communications between the financial institution, mortgage company and Richmond was seamless. During that initial process of walking through my future home, I requested and Rick promised a master bathroom cabinet, the 3rd automatic garage door opener and the raising of the block wall between my house and the neighbor to the East since I literally have to look directly into their master bedroom. There were several other smaller items promised to be installed. After moving in on July 28, 2024, I have gone through three walkthroughs with the Trades Crew Chief, Conner. At each walkthrough, Conner promised that all three major items and the several other items would be installed. As of today, August 2, 2024, I still do not have the master bathroom cabinet, the 3rd garage door opener and I am still looking into my neighbors master bedroom. In addition, Conner finally made a list of all the things that need to be fixed. While he was able to fix a couple if smaller cosmetic problems, the following list contains things that still need yo be completed: Rooms Repair/Paint front door peephole Bedroom 1: paint bottom door; put cover on plate on wall behind door Front Ceiling Grill: Loosen middle bolts on ceiling grills - bowing Front Bath: replace window screen Fix wall or tile at top Paint ceiling above tile Repair tub - severely scratched 2nd Bedroom Replace door - crack Screen repair Install 2nd shelf as promised Rick/Conner Front Door Entryway Wall and moulding issues on east rear wall, repair/replace Wall and moulding issues on west front wall Garage Repair/paint Entryway inside double Garage door Ensuite Bath Repair/paint wall above sink light Tub area left corner Repair tub, severely scratched Replace 1st row floor tile Repair/paint defective cabinet on right side bottom Laundry Room Ceiling above washer needs repair Dining Area Southeast wall at ceiling not at a 90 degree angle Kitchen Area Cleanup repair/painting of Southwest wall corner site Sticking pantry door Living Room Area Replace screen tear on window next to large window Master Bedroom Repair/paint bottoms of barn door Master Bath Level towel bar - Crooked towel bar on closet door wall Install cabinet as promised Master Closet Install 2nd shelf as promised Repair right screen door, it falls off track Conner has not responded to text messages and did not show for an agreed upon meeting on August 1, 2024 for the 4th walkthrough to schedule work to be completed. The qualifying of craftsmanship is border line. The entryway wall is crooked and therefore the baseboard moulding on the wall is a long wavy line. Every single door frame at the bottom looks bad because of unclean cuts. It looks as though the craftspeople used dull blades and instead of filing the ends and cleaning the area, they just painted over the mess. I am absolutely frustrated with trying to work with Conner to get what was promised me, and to make right the repairs needed. While work continues in building more homes further down into the community, it appears as though Richmond is not interested nor care less about completing work with quality and satisfying their customer. Once a property is sold, it appears as though the buyer is no longer a priority although this is a main pitch during the sales process. Overall, terribly disappointed. ... More

In the race to the bottom for quality of materials and craftsmanship, Richmond is winning. And you can’t get there without a commitment to low standards and blind-eye integrity - those things start at the top.

It started from the beginning where the sales rep wasn't sure about how to input our info. We ended up having to do these forms about correct names due to her not entering our driver's license correctly and it went down hill from there. The superintendent got fired and there were a lot of things wrong with the build and still are until the warranty person comes. Guest bathroom is a mess and most of the products used were cheaply made. Overall experience was poor.

Baseboards aren’t straight, tile squares don’t line up, inside is horribly painted( paid 4k extra for that), granite countertops have paint all over them. Brand new carpets stained from workers. Cabinets are falling apart( again paid 6k extra for those) no hot water presssure in the shower. I could go on for days with the things wrong with this house. After paying almost a half a million dollars I expected my house to be in new condition. Would never recommend anybody to buy from Richmond American

I’d like to let Richmond know this will be my last time buying a Richmond home. Although Sonja was an excellent representative for the company as her character always shined when we were around and continues to shine now if we need anything. She is really top notch!! Tim our superintendent was awesome and took care of us and still handles anything we need. My complaint or concerns are with the Richmond finance team. When I first walked through the doors, Richmond extended some offers if my family and I were to use Richmond finance and purchase before a certain month. Well my wife and I fell in love with the sapphire home. We had private financing already but we chose to use Richmond financing due to the incentives. I was pre approved and we were in our way. Then I get a call from the finance team saying Richmond can no longer move forward with my loan. This was unfortunate because Richmond also pulled all the incentives and 17k in closing costs that they were offering. What a swing of emotions, financials and trust Richmond displayed. My wife and I still decided to move forward with the home. My family and I lost out on heat incentives and 17k of closing all because Richmond put their needs above the customers needs. Never again!!! If it wasn’t for the amazing customer service Sonja and Tim had displayed throughout the build, my family and I would’ve taken our business elsewhere!!! I’m sorry Richmond you missed the opportunity to get all five stars due to your finance team and your company’s unwillingness to meet a customer’s expectations of everything I had heard about Richmond American Homes! The 2 stars I’m giving Richmond are for Sonja and TIm!! Thank you ... More

We were told to sign and close escrow, even though the house was not finished. We were promised items on our walk through list would be repaired and finished before closing. Nothing was fixed, we’re three month in. Made two mortgage payments and the repairs are still not done. All our bathroom light fixtures were broken or damaged. Our dryer was damaged, we were told that it was all set up for us to call GE Cares. Called GE Cares. They had no record of our house even having GE appliances. I understand there are many other houses that also need attention. The construction of the house really isn’t that high quality. Its craftsmanship was very poor and rushed. We had a bow in our family room wall. A dry wall specialist said it wasn’t his fault. It was plumbing and left. I would not recommend buying a Richmond Home. ... More

Poor responsiveness to issues. Disorganization and lack of commitment to provide good service. Outstanding service items from initial walk through left with no follow through, and I’ve been in the home for 3 months. I have reached out to corporate, left messages and sent emails to sales, with no response. This is my second Richmond American home and the worst follow through in service I have ever experiences. I still have tape throughout the house’s interior and exterior from the first walk through, squeaky floors on the second level, items have gone ignored in my warranty requests. Absolutely unacceptable, trust has been lost. ... More

First time buying a house and it's been quite the experience. Not all the things were done that were supposed to be prior to settlement. Never got everything I was promised in the deal. I feel like after everything was signed I became chop liver. I regret buying this house.

I was not given all the information that is necessary for me. They just need money, That’s is all they need, don’t care about the customer experience. The sale representative is rude. I shouldn’t have bought home with them but it’s too late. I wouldn’t recommend others to this place.

ommisions of options we needed to know about things like floor color of carpet and laminate floor. paint color choice since are same price type of doors. cleaning of garage floor surface before moved in. "DOORS ARE TO TALL" WE ARE NOT GAINTS....

I would like all prospective buyers to know that our home was deemed certified and ready for habitation 5 weeks AFTER the planned losing date. During our walk through 35 items were still listed as substandard and in need of repair. After moving in, we needed to move to a hotel for 8 nights while the builder removed construction materials from the sewer line that they were notified were blocking the sewer line 7 weeks PRIOR to their certification. We have turned in 12 additional service requests in the first 3 weeks in the home and ONLY TWO have been repaired as of 33 days in the home. Richmond American gave us a VERY inferior product and has been quite non-responsive to requests for corrections. ... More

Desde el día uno que nos mudamos se nos va la corriente en la cocina se nos dañó todo lo d esa nevera hicimos el reporte y hasta hoy 12/31/2023 no han solucionado el problema sin decir que el piso tiene detalles la alfonbra de la escalera tiene pintura en los bordes las manillas absolutamente todas las tocaba y te quedaban en las manos allí la reglamos como pudimos ya que eso no puede esperar y lo podíamos hacer lo d de la electricidad se escapa de nuestras manos para resolverlo. Y la grama no la colocaron la tiraron por ende no está lisa está con muros ósea montaña pequeña y no hablar que cuesta que las pocetas o inodoros descarguen de forma eficiente realmente quería una casa pero no pensé que podía tener tantos problemas siendo nueva y lo peor es que no te ayudan a resolverlo el problema de electricidad es grave y aún así no han podido solucionar ... More

You would think buying a new construction would save you alot of headache amd give you piece if mind but it's the complete opposite for me. Too many issues from a leaking roof, leaking hot water tank, garage door replacement, back sliding door that wouldn't lock, unpainted stucco, shaking tiles in the master bath and appliances that were not hooked up. I still have to check the dishwasher. We made note of most of these on the final walk-through and were assured they would be addressed by the time we had keys. We've had to chase Richmond homes down for almost two months to address these as promised. I had to stalk the superintendent. The home warranty specialist has yet to see us as promised. We were told it would happen within 30 days or so after closing, it been almost two months. Bottom line is the build was rushed hence poor workmanship. I mean just yesterday they had to replace a vent and duct in the attic and roof because it was leaking everytime it rained. I had to keep a bucket in my bathroom to catch the rain.while they are better than DR Horton and Lennar, you still have to pay attention to the work. The worst part is they forget your after the closing. If you dint stay on top of them you'll be stuck with issues and your warranty will run out. With all the issues I've had still discovering I just wish that my home warranty person Ashley would communicate with us so we can resolve and move on with our lives and enjoy our home. I don't like to bother people but I paid alot of money for a brand new house and everything should be in working order as promised. If you buy with Richmond pay attention and stay on top of them. I understand that things will need fixing here and there and it's nice that they give you a warranty but I would say responsiveness and communication after closing is a serious problem. ... More

Good experience with sales person and design person. After construction started and during construction, things started to go south. Good materials, but poor workmanship. When I raised concerns about errors, I was being convinced that those were "industry standard." You are paying people to work and should expect them to deliver QUALITY workmanship. A recommendation will be to have a quality control person with good customer service to help!

Not good the who did the initial walkthrough, is not trustworthy, she told things after we closed on the house. When we asked questions about parts missing on the house she became angry and argumentative. Very bad customer service!

I work in the remodel/rehab and new residential and commercial construction industries. The home I purchased fails to meet basic, minimum industry standards. Poor finish work. Five weeks since close and still not moved in because repairs not complete. Unskilled labor executing tasks requiring high-level, specific skills (skip trowel texture). New windows won’t open and told that’s how they are. False. Threshold improperly installed and told that’s how it is. False. Four property walks later and only the drywall and texture issues addressed, but these repairs were inadequate to the point the walls need completely refloated and retextured. Lack of follow through by builders warranty/repair team. There’s much, much more. Cabinets damaged, toilet seat damaged, air gap cover wrong color, screen dented and hanging off window, toilet paper holder ripped off wall, handrail severely lacking prep work, two different color caulking used on tile floor, tiles in shower cracked, doors warped, door handles loose enough to fall off, cutouts in drywall some of the worst I’ve ever seen, repair team dripped paint all over tile, paint job is absolutely horrible and that’s an understatement, multiple roof tiles were severely damaged, window frames and sliding door frame scratched, exterior paint lacking coverage in multiple areas, pavers for patios and driveway not level…and more. ... More

If I would have no I would be going through so many issues with Richmond I would have never purchased a house. They have horrible communication and never get anything done when you TRY and get ahold of them. I explained to them how I didn’t want the supervisor on our property to do anything to try and get our issues resolved but still nothing has happened. The only reliable person was jose . He helped us purchase the house but other than that the first time home buying experience with Richmond in sahuarita has been horrible. Please really look into it before you buy. I do not recommend.

Grant was great. Mike was horrible.

everyone was friendly and personable, however the building process was rough. There was poor craftmanship that we had issues with, and the issues were slow to be resolved before closing and now that we closed nothing has been resolved. Some of the craftmanship is questionable quality especially for the price being charged. things like gas leaks, broken doors, dryer vent being installed smashed to the point that it is not possible to hook a dryer up to it. missing lights, gas line being cut too short and instead of cutting a new pipe they just glued on a bunch of couplings to make the short pipe longer, and many more. note the issues above are things that remain issues after closing and that have not been resolved nor been given a timeline of when/if they will be. Note on the gas leak, called an emergency line and they sent someone out and they said that it looked good. Then as they left they recommended just incase to call the city. Called the city they came out and said yes you for sure have a gas leak and then the city fixed it. ... More

The Craftsmanship of the homes in Timber Crest is worse than any other builder I have ever encountered. I'd take D.R. Horton over the garbage Richmond American had produced. The President of the TN operations is a lifelong salesman with no construction or development experience and it shows. EVERY SINGLE HOME in Timber Crest has issues. Everything from concerning drainage for water runoff in the neighborhood to forgetting to install insulation in homes (yes, forgetting to install insulation!!) has resulted in nightmares for all the residents in our community. Never buy from Richmond American. ... More

Very poor craftsmanship. Laura was awesome but retired. I’ve written a lot of long reviews so I won’t write much here.

No liking the Warranty People ( they are so bad at their work) and material are so bad