Richmond American Homes Reviews

A lot of issue I wish I can explain it

the office staff sucks useless but the in field people made up for with great service / I think he name is Denny

This was a terrible home buying experience. Terrible communication from Dan. Did walk through and most items were not completed at closing. Back yard landscape is extremely poor workmanship. No attention to detail in house. Dark cabinets and they install a white vent cover. No drawers in second bedroom. No place to put a towel bar. In master bathroom. The list goes on. . Hid the fact that we had a 12’ deep easement at the rear yard so back yard is much smaller than expected.

Need to be transparent and honest with new buyers

This was perhaps the worst home buying experience I’ve ever had, and now that I’m in the home getting warranty/crafting items taken care of has been a nightmare. There simply is no communication with Richmond American Homes.

I would not recommend Richmond to anyone. This was the worst home buying experience of my life. I have purchased 11 homes (6 of them new) in 4 different states. Richmond was by far the worst company to deal with. The sales associate was so short handed and over-worked that he could not get back to us regarding issues. They also changed the agreed upon price after I signed all of the paperwork. Then they tried to change it one more time and they relented when I threatened to back out of the purchase. At closing, it happened one more time. They gave all of the final closing numbers to the title company for a cash purchase. I WIRED the funds, only to be called back. The title company was informed byRichmond that they had made a mistake and that I needed to send an additional amount to close the deal. This was the most stressful deal that I have ever been involved in. ... More

There is so much to say but I am not going to waste my time typing it up as I know nothing will be done.

My experience with Richmond American Homes has been very poor. When I first visited the sales office I was treated nicely and given a tour of some models. I was offered a special offering of 4.99% with 10k of closing costs and 2% of base, when I returned within 24 hours to decide on moving forward the offer was no longer valid (I wish I would've backed out then) They changed the offering to 5.5% with only 5k in closing covered. I accepted and we chose a lot, unfortunately there was a mess up on the construction and the lot we wanted didn't have the upgraded kitchen even though we had already been told it did. so another change we had to choose a new lot, which we did and verified it did in fact have the upgraded kitchen. As construction progess continued I hired a home inpector to assess the home pre-drywall. The inspector found many issue including roof issues, electrical, framing and many others (too many to list). Without repairing anything the builder slapped the drywall up and continued. There wasn't even an electrical outlet installed in my garage for the water softner. Due to my extensive knowledge in the construction industry I was able to continually pursue the builder in getting the more major items repaired. Unfortunately the process took months, the customer service was horrific and the builder had a very high employee turn over rate so I was passed around from one sales person to the next, the construction super was fired, one particular sales person (Mike) was passive aggressive and rude and would often be short with me. I had to have my realtor be involved to help me because the builder was treating me so poorly and not fixing anything. The closing was delayed causing us to have to move in July which is the hottest months in Az and may issues still remain on the home. The builder doesn't follow their own stages of construction properly and the contractors are not true craftsman by any means. I didn't even have weather stripping installed on my front door when we moved in. The whole street I live on has now had to be torn up because of an obvious builder screw up and they have exposed trenches at least 6 ft deep all the way down our residential street at every sewer connection, definitely an OSHA violation and a danger to the current residents. We were supposed to have our 30 day inspection last week on Friday 8/9/24 but of course the superintendent cancelled last minute and still hasn't followed up. I have cracked tiles, broken windows, missing screens, and lights that don't work. I would NEVER recommend buying a Richmond American Home as this is the third new home I've owned and it has been by far the worst home buying experience. ... More

Sales process good. However, the title company HORRIBLE. the house has a leak, they forced me to close with an uncompleted list of items that they have not fixed yet. It’s been a month and no one has contacted me.

This is the second new build we have purchased and this was by far an inferior experience. Richmond was not willing to work with us throughout the process and treated us like nothing more than a contract. We waited 6 months for this home and when we finally signed they refused to let us select structural upgrades due to other buyers dropping out, even though we had offered to put more money down and had sold our old home and were living in an an apartment. Ultimately we just wanted them to allow us to select an $8k structural upgrade for a sliding door and they said no. We were non-chalantly told that other buyers were putting sliding doors in after, so we thought we would do the same - fast forward and we are getting quotes of $35k-$40k for the same sliding door that Richmond refused to let us purchase and pay for. The building process was horrible as well, there were crazy lapses in communication, we never received our framing walkthrough or really any updates. The community went through multiple constructions managers and were extremely delayed in other phases, which trickled down to us. We were told one day before that our closing was delayed and would be pushed out. They installed the wrong microwave and refused to correct it. They provided us with $750 as compensation for the incorrect microwave, but this was not enough to cover the $2k it cost us to replace it. The finishes are sloppy and the items we had on our final walk through list have not been completed and we have been in the home for over a month. I would not recommend Richmond to anyone, not even my worst enemy - I cannot emphasize enough how much most (there were a few kind folks) of the staff here have absolutely no care for their customers. My mother is buying a condo with Taylor Morrison and I cannot describe how much different her experience has been. I have been joining her for her appointments and I’ve almost been in tears at the level of service and help they provide compared to Richmond. RUN away from this builder and do research on other communities in the area -THEY DO NOT CARE AND WILL NOT WORK WITH YOU. They only care about their bottom line and it was abundantly clear throughout the process. ... More

There was no one present for walkthrough or closing. We were alone. We had a great sales associate initially but when she left , the experience became worse. We felt alone and w had to constantly follow up on the process. Items in the home are still not complete. I would not recommend Richmond to anyone.

Did not clean up mess on my floors and in the garage floor,

The entire process was difficult and slow. Building supervisor never had much info on what or when things would be complete. Asked questions and never got responses. Always had excuses for delays and issues. Would never take responsibility for issues.

I don't even know were to start with this....the agent you guys have was one of the worst agents I have encountered, the day I was going to check the home, Myra knew we were coming driving 1hr plus and she did not even have the correct keys, When we arrived there, she just said that she did not have the right keys. So we went for nothing after that. She said the closing was one month from when we submitted the purchase contract and it took mostly 3 months also, she sent all the documents to escrow 2 weeks after we signed all the paperwork. For the final walk through. I am an elderly and I had to go to a Doctor's appointment and she did not care about rescheduling the first walk through so we only have one. Moving on to the next thing, Mike for the Home Warranty, he was and has been excellent in his job. Not so much for Gary. We have not gotten any information from him about the repairs that are still due. We have moved in almost a month ago and nothing from him not even a text or a call. Mike also tried to do a three-way text message and he did not even reply to that once again, Mike from Richmond American has been excellent Gary.....not so much. I have never felt such a disappointment when I am buying a home. I have been buying homes for a long time now and this by far has been the worst experience. ... More

Poor service and poor quality.

Awesome sales staff. Terrible build experience. Lots of promises and lip service from the superintendent. No one comes back after closing to address issues.

terible experience calls never ansered terrible

I loved the design of the house. However there was lot of things were not done before closing. They gave us bad walls, some walls they didn’t even finish painting, broken tiles with holes in the grout, bathroom tub has a big hole, light fixture broken, floodligh missing, roof was leaking when it start raining, the faucets are not properly sealed so the water drips down to the cabinet. Toilet paper dispenser they drilled a big nail. Big list. I bought the house I because I love the design. I know you guys take care of your customer, the supervisor David who build the house did a horrible job. I have to go through warranty to get things fixed. They forced us move when my wife was pregnant, I asked them if they can postponed the closing since the house is not done. They said NO. Very bad experience. But I am hopeful with the warranty. I don’t know if somebody going to actually read this message. But I am hopeful ... More

Our Richmond Home experience was not good. We will not build with Richmond homes again, and would not recommend it to family and friends. If fact we would ask them to steer clear! We felt significant pressure to close the house at the end of the month, only to find out the following month had better incentives & that others got $20-30K more in incentives. We paid a lot premium $20K to have a mountain view. Was told there were tennis courts going in behind us. When we moved in the houses they started building houses behind us and our view is almost all lost. This was one of the main reasons we choose this community. The closing was an absolute disaster. Richmond provided us a date for closing. We flew down to close the house only to find out it was not ready. There was no communicate on this. Also our sales agent was gone at this time, we were passed along to three different people. Eventually we started working directly working with the project manager directly (not sure why this was our responsibility) and it kept getting pushed out with lack of communication. This resulted in complications with the title company and we ended up incurring over $3k in cost as a result. When the sales associate got back we asked to speak to manager multiple times. We've never heard back from anyone and was told the cases was closed. We've been in the house for 2 months and still have not had our 30 day inspection. ... More

It started with being told Richmond wanted to close at the end of September. I was told at the end of the month they had no intention of doing so and the construction crew had until the end of October to finish. My family moved across country and had to live in hotels and Air BnBs paying out of pocket. The garage flooring was left cracked with nails and glue still on it, ice maker in refrigerator still doesn’t work, home wasn’t pressure washed, yard was trashed during irrigation maintenance which still floods my yard. I had to reschedule movers multiple times due to Richmond’s delays. There was also u used paint, times, vinyl planks, long pieces of wood, and dead frogs left in the home. This is just to name a few things. I am now choosing to deal with it myself rather than Richmond. Terrible home buying experience over all. ... More

The buying experience was awful. It took them 15 months to complete our home. we were the first to sign a contract in the neighborhood and Richmond American decided to deliver our home over 9-12 months after other homes were delivered. They totally took advantage of us because we were out of state buyer. I was moving back to my home state after serving in the Navy for 25 plus years and they way Richmond American treated me was shameful. There were months at a time that I did not hear from an agent because there agent turnover was so high. In the 15 months we had about 5 different agents, during some months we had to call the Nashville office just to get no updates on the building process. Then suddenly …because we were ignored…they wanted to close we get an email settlement letter without heads up, then all kind of people are calling us for closing. The house quality is okay at best. I mostly bought it for the floor plan. I was not able to participate in the initial walk through because I had COVID 7/2024, submitted Dr. note and was told I still had to be there, so the missing for months agent and construction supervisor inspected their own work and called it good. I was able to get out of my sick bed to do the final inspection and was pretty much powerless to anything I found…it will be handled by the warranty company. It was a bad experience, no follow up and lies about what was considered upgrades or not. So if you are prepared for lies, being ignored after signing a contract, go and buy a Richmond American home in Hazel Green Alabama. ... More

We had the worse experience

The sales person told us several things that we would have in our current spec home. Only to find out that none of these things were included and we weren't able to change anything. She quit 3 days after we signed and her replacement pleaded ignorance. I will state the obvious: buyer beware.

After moving into our new Richmond American home, there were a multitude of problems uncovered. We submitted one warranty request for each issue as instructed. There were 15 requests created, and over one month later only 1 request has been addressed. We emailed the sales office, no response. We purchased solar for the home, over one month later solar is still not activated. There was an issue with the county and the property address, at one point there were 4 different mailing addresses for the same property (only 1 being the actual address). A brand-new home and we have had a breaker trip when doing the laundry. Would not recommend Richmond American to anyone. ... More

To busy to finish houses and do not put in the quality into their work. When trying to get problems fixed, they are impossible to reach.