Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

This has not been a good experience. Have been in house over 3 months and still dealing with necessary repairs and there seems to be no sense of urgency. My main concern is that the wood floors have never looked good and this was a very expensive upgrade. They were evidently never cleaned properly and there’s always been kind of a cloudiness and still has some adhesive smears here and there. The Shea warranty dept has made several attempts to take care of them but hasn’t been successful. I contacted Shaw, the manufacturer of this flooring and they emailed me detailed instructions on how to clean floors after completion of construction. They said if it ‘s done properly the floor should look like it just came out of the box but if not, they described it as a post construction haze. I’ll forward these instructions to Shea Warranty Dept. Until the floor is right I don’t want to put down new rugs, get new furniture, etc because it will all have to be moved out again to do whatever is necessary to make these floors look like they should. Hopefully one day soon everything will be taken care of and I’ll be enthused again over this pretty little house, but not yet. ... More

I purchased during covid, material shortages, labor shortages and a building boom in Arizona. That said, Shea had a hard time getting materials and quality labor. I think Shea could have done a better job supervising their subs that were not providing quality work.

Workmanship construction problems, missed appointments. Lots of apologies, no work being done. Frustrated.

The follow up for repairs etc. is poor. The trades run Shea not the other way around. People show up unannounced and are not controlled. There is profit and there is overhead and things will not be so easy in the future as it gets back to more normal.

We have several safety issues that Shea doesn’t appear to care about We went over these issues with our warranty specialist a month ago We no longer get responses from any representatives We have major gaps in our $17k sliders that rattlesnakes and scorpions can easily access We now have spider infestation due to this unresolved issue Furthermore we have uneven tiles that we have tripped over multiple times These are just two major issues whereas there are many more that Shea has ignored The quality of the home is not near the exaggeration we were given by the sales office Worst customer service possible for such an enormous company ... More

Terrible lot. Since all I saw were dirt lots when I purchased, I didn't know that the air conditioning units would be placed right outside my bedroom window! Both my neighbors and mine are there. On the other side, my neighbor's unit is right in front of my living room. Houses are squeezed together. I'm still waiting for them to put the cabinet door on. It's been sitting here for 3 months. I had to have the electrician out 3 times to correct things. Bathroom was mis-wired and the Ring doorbell has been serviced twice. Doesn't seem like sturdy construction. I though Shea was a good builder but I guess things have changed. Would not recommend a Shea home. ... More

We were delayed over and over. The house sat completely still at frame for 5 1/2 months waited for HVAC. It took ONE day to do the HVAC when they finally showed up. 21 month build time. Then closed the house with items not completed. Every neighbor we have talked to had items not completed when they closed. Not a quality home. This is our third new build and by far the worst one. We are very disappointed.

I would not recommend Shea

Many misrepresentations about what is included, very poor communication, many delays due to work having to be done over and over. Interior paint and trim is very sloppy and not to a professional standard for even an entry level home. Delays were not due to covid they were due to poor resource management and needless duplication of work that is still a mess.

Please make sure your project manager stays focused on all aspects during the building process, and doesn't make excuses for what she or he can't keep up with. Most alarming was hearing we weren't getting a custom home, even from the Contruction Manager. We all know these aren't custom homes, but most of us have upgraded our homes to make what we would like to have included.

We have been a months after our close, never should have closed, to address many defects noted in the pre-close walk through. Ordered and paid for specific appliances (paid for options) that we did not get, they substituted inferior appliances and so far have refused to replace them. Trades show up and have no idea what they are repairing.

We purchased a new build Mosaic model at the beginning of the pandemic, sadly what we purchased has not come close to meeting our expectations. We rented in the community during the build process and we were able to catch many issues. Once we moved in, it’s been an on-going punch list of repairs due to poor craftsmanship. Not one cupboard or drawer works correctly, light fixtures are off center and now a broken primary condensation pipe has lead to opening up our living room wall to dry out the insulation and sheet rock. Our Shea customer service person has been great, but scheduled trades don’t show up to fix the repairs or if they do show up they’re not fully briefed or prepared to fix the problem. We closed the beginning of November and we are no where near getting everything fixed. ... More

During the final inspection we found several issues that were documented but do not have any action plan to address. We had discovered the manufacturer of the main power panel had reported issues with quality of breakers that could cause a fire. We were told that would be investigated but 90 days later no update. A garage door panel was dented after installation and prior to taking possession. We were told a replacement was back ordered but not surprisingly, they are still building houses with the same garage door being used. Why can't mine be replaced before a new house gets one? They must be able to get doors from somewhere. ... More

Be willing to wait for delays and material delays. Home won't be completed at closing.

This was the worst experience ever. I was told 10-12 month build time, it took 20 months to complete my home. No communication!

Beware! Make sure to visit Toll Bros BEFORE looking at a Shea Home

Shea has yet to respond to my requests for repairs. Cracked slab and dangerous debris left in yard

We are extremely frustrated with the quality of the home. Never expected so many issues and we are pretty sure the issues with the kitchen will never be resolved. No one that can address them really seems to be concerned other then our warranty rep who has little control over the issues.

We bought a model and we were told that everything would be working at time of closing. However, when I asked that it be put in writing, they refused and ultimately they did not have everything working. They even said at the walk through they would be back and….nothing. I didn’t count on them coming through so not surprised just disappointed in how they treat customers paying that much for a home. As a retired builder, I couldn’t believe how they treat their buyers

BUYER BEWARE is an understatement. The sales office claim of delivering a "zero-defect home", the result of a series of supposed meticulous inspections by teams of construction professionals is a total farce. I invited the senior Customer Service Rep and the Senior Construction Manager for ALL of Trilogy-Vistancia to my one-month follow-up. They were receptive and did attend. I presented a list of 36 issues (including cracked and chipped driveway, extensive cabinet damage, incredibly poor drywall and painting including globs of paint drips, globby/orange-peeled baseboards vs smooth finish, 5 visibly scratched windows and more), and when we were complete the list had grown to 54 (to Shea's credit for identifying additional issues)...and is still growing. The Senior Construction Manager even stated "we never should have released this home". It's clear Shea is just moving too fast and sacrificing accuracy for speed. Shea agreed to remedy all but 2 issues, but any follow-up on my satisfaction is nearly non-existent and if not for my persistent follow-up on open items this list would never be exhausted. When I inquired about any concession for the extreme impact to my time (2+ months since move-in and still working-off the punch list), establishing my home including having to obtain a storage unit given the significant amount of tile, baseboard, and wall re-work, I was informed that Shea doesn't provide any concession for work accomplished after the buyer takes possession, thus BUYER BEWARE! 54+ issues the Shea "inspection teams" missed and, if I had not identified them and insisted on remedies I'm confident they would have walked-away from this debacle with zero-interest in "customer satisfaction" (my primary Customer Service Rep is more interested in rationalizing obvious defects vs. resolving them). All this re-work is built-in to the price of the home driving the price well beyond a fair asking price. The friends we have made in this community have, and will, overcome this prolonged drive to craftsmanship vs. "craps-manship", and I remain optimistic my wife and I will ultimately enjoy our move to Trilogy; however, the home-buying experience has truly eclipsed nightmarish proportions. BUYER BEWARE! ... More

Been here 3 months and Shea has not resolved my issue.

waited 1 1/2 for a home only to find electrical items not working and loaner stove and garage door. Told another year or so ! Landscaper the worst dead plants and wrong even though we specifically noted plants we wanted and plants we did not planning on moving asap

This builder promises a great experience but when things go wrong they run and find excuses Avoid ! Cheap quality and no finished product skills for price paid

I was told the build would be 12 months and it was 18. The workmanship is below average and quality control is non existent. Warranty service is a nightmare.

I have built four homes with three different builders. My first home was with a very low end builder and was a much better experience than this. Working with Shea Homes has been by far the worst building experience I have ever had when building a home. I have had a real estate investment company for over 15 years. I have renovated sixplexes , triplexes, townhouses, and condos. Therefore, this is not my first rodeo however, it has been the worst rodeo I have ever had. I am staying anonymous because I am concerned about potential retribution. I am still in the warranty stage and need a lot of work done. ... More