Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

very pleased with home; wonderful floorplan

Due to supply issues, we were only given one week notice to close. We were ready. That is one thing I would recommend is to have all your paperwork to mortgage company if you are financing, as soon as possible and don’t wait till last minute. Closing went very quickly and efficiently. The mortgage company always wants some type of paperwork last minute. Sometimes it’s duplicates of paperwork we already gave them. That’s pretty normal. Shea Mortgage was very good and would use again if ever needed.

Builder does goes the extra mile to create an excellent home. It's the hidden features that go unnoticed that make the difference between this builder and it's competitors.

Very good bang for the buck. Not perfect but they try really hard to get things right. Our home is beautifully designed and built to a high standard. We could not be happier.

From purchase to move-in and beyond, Shea Homes is there for you! To tour the community with a current resident, prior to viewing model homes is a genius idea and experience. We knew very quickly that this is the place to retire in beautiful Wickenburg Ranch! Our salesperson explained the purchase process, very transparent and applied no pressure. We were kept abreast of building process and since moving in, our Customer Service Rep is absolutely wonderful-very caring and responsive to solve any issues, of which there were very few.

Any mistakes that were made Shea Homes responded quickly and honestly! Joe was upfront about everything. He backed his word! I would recommend Shea Homes to others!

Building a new home can be quite daunting but The experience we had with Shea builders was exceptional. Kara was our sales person and we appreciate her guidance as we chose our home. She’s an asset to Shea! There were a few hiccups along the way during the building process but nothing that was discouraging especially during the time with supply chain and worker issues. Our home was delivered with white gloves. The team turned over a beautiful home and we couldn’t be happier. Thank you Kara, John and Neal.

First and foremost honest regardless of the situation. You simply cannot put a price on that!!

Very responsive to issues (Customer Service and Construction Manager)

Appreciate the responsiveness to the little issues that need cleaned up after moving in

Shea's support staff was excellent. In particular Owen provided outstanding sales support and the after sales support provided by Tracy and Bill was excellent as well.

Mike & Kyle took very good care of my wife & I during the entire process.

Good value for the dollar.

Shea is the way to go. Amazing people work for Shea and you can rest easy they will Build you an amazing home.

Great customer service after the fact!

I had a very good experience from sales to the final inspection of my new home.

I have had a very good overall experience.

The customer service has been tremendous.

Shea is a first-class builder with unmatched attention to customer experience. This is my fourth “new home” purchase and the best, to date. From the professional sales and mortgage team to the knowledgeable field manager and responsive customer service representative, Shea earn high marks. Highly recommended!

The customer service stands out the most about Shea. The co is prompt on home issues on flaws.

Superb home buying experience and a high quality home. Shea cannot have sone it better.

We had a great experience with Laura on the sales side, and we’re probably here because of her forthrightness and good counsel, Ron our construction supervisor was very responsive, honest, helpful and delivered a great product, and Neal, our customer service representative, is a delight to work with and gets done what needs to be done to put the high gloss polish on our new home.

If the homebuyers are going to contract their own landscape company, I would strongly advise them to submit their plans once the framing has been completed. It was a nightmare for us when we moved in trying to get our plans approved. We were not doing anything outside of lawn and a few plants. It took us four attempts to get our plans approved. It really caused a lot of anxiety when we first moved in and for the first month and a half, and we were not enjoying the experience. If it wasn't another tree or bush needed, it was too much lawn, or heighth on mounds, etc. . In measuring (literally) many existing lawns around us, ours was actually smaller in SF. Wendy kept talking about "they" want this or that, and some of her demands were trivial and very frustrating. We did read the landscape guidelines and were not planning anything out of the ordinary for this neighborhood. Aimee our salesperson has been wonderful. I understand why she is successful, because she is there for the buyer as well as the owner. ... More

The number of models and construction options made choosing hard but very satisfying, We got what we wanted. The design center was very helpful in completing our house. Even with a pandemic, Shea kept us informed throughout the construction process and met every benchmark.

Trilogy/Encanterra is a beautiful community filled with lovely homes and people. The staff at Shea were (and are) great to work with and the value you receive for your home buying money is outstanding. I highly recommend this place be put on your list of possibles..... once you drive through the main gate and then tour the model homes and the grounds..... well, lets just say: "resistance if futile". This place will definitely get your attention.