Shea Homes-Trilogy Reviews

I am a firm believer that everything happens when it's supposed to happen. I had looked at this house about 4 or 5 times and was lucky enough to be able to purchase it when my house finally sold.

Our trilogy representative Kim did an excellent work from the beginning through the end. She communicated with us until May 14,2023 and we were surprised that on our closing date she no longer is with trilogy. We were not able to properly convey to her how grateful we were. Wish we could have met her in person that day.

Dan was awesome to work with. He answered all our concerns/questions promptly and was the ultimate professional throughout the buying process.

I was confident from the beginning that I could trust the exceptional people I was dealing with to deliver an exceptional home. Tammy, the community representative, got right back to me at times when I wouldn't have expected an immediate response and the same was true for James, my foreman. Upon closing, the wider scope of people I was introduces to were all so welcoming and helpful. The detailed book that Shea compiled with information about what and how to care for all of the components of my home was equally professionally done and the fact that there are warranty walk throughs for a year after completion shows that they are claiming responsibility for their work and are concerned about your satisfaction. ... More

Really enjoy living in this community. Beautiful homes. Good construction. Any issues are quickly resolved after addressed.

Overall a great experience. The team was generally responsive and accommodating. One of the trades cost us an additional $2K because of a lack of communication, but that's a trade, not Shea directly. If we were to build another home from scratch again, I would use Shea as we feel the build quality and materials used are very good.

Very thankful to have found our new home at Trilogy Monarch Dunes. The whole process went by without a hitch. Everyone was a pleasure to work with.

The entire buying experience was easy and everything was explained in detail. The home is beautiful and the smart home features are extremely helpful.

The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.

So far this has been a great experience especially knowing we do not live in the area. The team at Sunstone has taken care of our concerns and continue to work on correcting any quality of finish concerns we have had, so far the team at Sunstone Trilogy has been awesome.

Shea and everyone we encountered in the organization made an effort to make us feel important and listened to.

Brent Twadle was wonderful. He went above and beyond.

Every person in every position throughout the process have been soo helpful and very friendly. We have created friends thru this process!! They are very responsive!

People involved were friendly and professional.

I recently purchased a spec home, and I’m loving it! My sales person was amazing as was my Shea mortgage contact. Would definitely purchase another home from Shea!

The sales representative (Mike) and construction supervisor (Alexis) where excellent at keeping us informed during the construction of the house.

From to moment we met with the sales staff we had a great experience. Tammy was very helpful. The builder kept us updated on the progress and Dan is extremely helpful when an issue comes up after the build is complete.

Going through the “lottery” experience was quite new, exciting, even though it took 3 tries. I almost dropped out of the running. But now I’m in a lovely home just right for me. I trusted Trilogy since I chose a home that didn’t have a model available to walk through. My mortgage company worked well with Trilogy. Only comment the upgraded “Shea” shower could be more solid and outside the air conditioning unit of my neighbor is right out my patio door. However I do love all my upgrades.

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

Sales staff outstanding. Communications great. process they use for sub trades is great. Very ridgit with trades where by no changes can be made once customer has signed off on plans. should have some flexibility. extreme focus on quality whereby no issues to fix post closing. we would buy again from Shea

The entire experience exceeded our expectations. From the sales representative to the construction manager, to the warranty team. Everyone was professional and responsive to our needs. Keep up the good work!

This is my second home I’ve bought from Shea. Overall good experience each time. I trust that all my minor issues will be resolved in a timely and professional manner.

The Sales staff did an excellent job keeping us updated on the build status. It has been more challenging getting results from the Warranty Department, but the home is very well built.

MAKE SURE YOU UNDERSTAND THAT THE BUILDING PROCESS IS ALWAYS EVOLVING AS IT IS DEPENDENT ON MANY FACTORS OVER WHICH THE BUILDER DOES NOT HAVE CONTROL I.E WEATHER, SUPPLIES, LABOR FORCE RAW MATERIALS, TRANSPORTATION OF GOODS ETC SO MAKE SURE YOU PLAN FOR CONSTRUCTION DELAYS FROM ORIGINAL DATE