WCI Reviews in Fort Myers, FL

From my first conversation with Jan, our sales associate she was very helpful, pleasant, knowledgeable, and professional. Jan was helpful and patient with our purchasing decision. Alex our construction manager, was also very knowledgeable, professional, and patient throughout our walk-through, and continues to be helpful, kind, and professional. Carlos, our warranty manager is also, knowledgeable, professional, courteous and helpful. Carlos continues to handle any issues, professionally, courteously, and efficiently. We are very impressed with the quality and design of their homes.

Great home buying experience. Lots of knowledgeable people that helped along the way.

Great house. Attention to detail. Came through on all aspects

Our GC was great, Shaun is the best construction help!

The EI concept was very nice we had minimal upgrade choices because so many items were included in the base price!

From the day of purchase, we were remote during the entire build process. Arrived to find a beautiful completed home. Any small issues have been documented by the builder/customer care and are being addressed in a timely manner. We are thrilled with our home.

We were able to watch the building of our new home since we are local. The project manager checked in with us regularly, listened to any concerns and was immediately responsive and always respectful. He gave us confidence in our home and we love it.

Great experience with WCI! Beautiful home and friendly people to work with!

Great Salesman in Hunter and David was just what you are looking for in a Project Manager

Sales and closing was professional, pre-warranty work was tedious (poor communications and follow-up, warranty work (communications and response) is good. administrative (Castle) is average, property manager was rude. Overall, we are satisfied with the quality of the house and customer service.

I enjoy the buying process with lennar. Service after the sale always starts with a no with certain job supervisor. It was impossible to document every issue. We had dead sod at the walk through that I was told would get taken care of when I brought it up after closing was told to talk to the hoa

Still waiting 6 months to get items from original punch list addressed. Warranty repairs and responsiveness very good. Sales extremely good and helpful throughout the process.

Final building experience was tarnished due to the rush of the builder to settle. Too many items were incomplete or in need of fixing when we were forced to settle. Too many people were forced to settle so that the builder could reach their quarter close goals. This resulted in the building team not being able to get things finished in time for settlement and even be stretched way too thin after settlement when we were trying to get things fixed that weren't done correctly.

The 22 unit condo unit completed for occupancy in the Fall 2019. Our individual condo still has minor punch list items that need to be addressed - identified 11/2019. The turnover from Lennar/WCI on 01/2020 also have numerous building items that need to be addressed. Two units on our floor had premature equipment failures - Hot Water Heater leaked and had to be replaced, A/C Compressor failed and had to be replaced. Cosidering extended warranties on appliances and HVAC. Not the best quality used here. Chrome and bronze fixtures mixed together in both bathrooms - may have saved WCI money but looks bad - like you did not care. ... More

Unilateral experience. What can you do for the builder, not what they can do for you. They control the building sites in the subdivision so if location suits you, you're stuck with them and they take advantage of their captive audience.

The company has been difficult to work with, some workmanship was shoddy and response to correcting it has been poor, also sales pressure to close prematurely caused multiple issues with workmanship, which have not been corrected despite promises to do so. Sales were not very honest with us towards closing. Do not feel pressured to close early if the house is not ready even if they promise t correct

The bright light has been the warranty work. Suzanne does a good job. She is responsive and follows through

SUZANNE GOT EVERYTHING TAKEN CARE WHEN ASKED IN A VERY TIMELY MANNER, WE HAVE HOWEVER ASKED FOR GAGAGE FLOOR TO BE REPAIRED THRU OUR JOB FOREMAN AND STILL HAS NOT BEEN COMPLETED, WILL NOW NOT RETURN TO THERE UNTIL SEPTEMBER 2019

Few major items were wrong was installed , inadequate water drainage in some areas, some problems with materials and installation. Builder had quick response in repairing of most problems . Still awaiting for some other corrections to be made.

Haven't been able to have any issue fixed and it's been almost six months. Never available when we are there. I heard things may get fixed once they finish all the new construction.

Great neighborhood. Building experience was not worth the problems. Two months late at least. The loan experience was not competitive with my other options but no choice. If I had to do it again I’d buy a resale.

What should have been a wonderful experience was greatly diminished by Lennar. The home was NOT ready to be occupied when we closed ... the extensive "punch" list was not addressed and the home was filthy (floors, lanai, garage). After a month it seems that I find another issue almost daily and no issue gets quick attention. I've been waiting for my pool cage to be fixed for weeks. Pool tiles reported day one are still not addressed. A garage outlet doesn't work. the list goes on. We actually love the home ... the layout, the location, the amenities. It's just very disappointing that the workmanship and the sloppy attention to detail with Lennar is so poor. ... More

pool pump put 3 feet from lanai. very noisy!!! looks ugly!!! will never be able to sit out in morning to enjoy the quiet. Never informed of electric box in front of house. an eye sore. I could go on and on. I doubt it will make a difference. On a good note , Your customer service reps have been accommodating.

I was forced to close on the house before the end of the quarter. The house construction was rushed and there were SEVERAL quality issues. 2 roof leaks in 2 months. Several lighting/electrical issues. The pool tiles were not sanded properly. There were electrical and plumbing issues with the pool. On a positive note, the Lennar team has been very responsive to my concerns. So that helps however an overall frustrating and time consuming process.

WCI has a horrible process for fixing issues after closing. This needs to be addressed as it feels like you already have my money and I should just go away.